I've been using Wise for more than 8 years and only recently they started asking me information about my money / banks and transfers. I never had any problems until recently...
First they wanted me to verify my accounts (the same accounts which I have been transferring money from since I opened my Wise account 8 or 9 years ago), then they asked me what kind of income I have and where my money comes from, then they asked me about some of my transfers (to whom I sent the money and for what reason). I complied and answered their questions truthfully so as to be allowed to continue using my Wise account.
Also, my transfers used to take 2-3 days (coming from the USA) to arrive in Thailand. Then out of the clear blue I started getting them on the same day (on a business day / not a weekend or Holiday). Then they only took a matter of a couple of hours. I was impressed...
But recently, let's say starting about 6 months ago, my transfers would take sometimes several days to more than a week (for no apparent reason). I was told that there was a problem with my transfer, they are still waiting for my money to arrive, the amount I sent was smaller than my normal transfer so it would take a while longer etc. etc. etc.
The last time I was locked out of my account until I answered a question they sent me which was: What is the average dollar amount you send monthly to Thailand? What are these funds used for? They should know this, they have all my records showing every transfer listed as living expenses fora long term stay in Thailand.
It seems that they have gone woke or numb in the brain lately. It makes no sense to me how they are acting lately (Mike is right, it could just be KYC / AML B.S. from the corrupt USA Govt.)
The latest issue (after a long overdue transfer) was that they said I could speed up my transfers if I verified my bank accounts (already done that last year). Their service has obviously gone downhill and I'm glad I don't need to use them now (since I left Thailand and I sent a lot of money there back in 2023 so I don't need to send anymore money there now). Just another pain in the butt I had to deal with just to live in Thailand.
It is a lot more expensive here now that I am back in the USA (Hawaii) but I don't have any unnecessary bureaucracy or BS to deal with anymore, less stress, no more 90 day reports, and more freedom. I never thought that I would say this but I am definitely happier now and feel like I got a monkey off my back by moving back home and skipping out on becoming a 180 day Tax Resident of Thailand (This is definitely NOT on my bucket list).