Susco

5 hours ago, xylophone said:

Drug companies and governments spend billions of dollars every year on disease and drug research, and many times after many years of trial and error, some drugs just never make it to the finished state and are abandoned, in fact the greater percentage of drugs never make it to market, and those that do can be expensive because of the many years of work that have gone into them.

You just brought a tear to my glass eye.

Those poor Pharmaceutical companies are some of the most profitable in the corporate world.

Add to that, the billions the governments spent on research, is our money.

10 minutes ago, tgw said:

how stupid is that? putting politics above the truth!

Is that news to you?

21 minutes ago, chickenslegs said:

32 minutes ago, sometimewoodworker said:

 

If they float they are lighter or equal in weight to the volume of water they displace

So a cruise ship is lighter than water?

Thanks learnt something today

2 minutes ago, richard_smith237 said:

 

As your name suggests - scammed - Try loading 1TB of data on to it. 

 

 

I think I read here many times in the Lazada threads, that if you order from LazMall that you can trust it will be genuine.

That 1Tb drive Scammed linke to is from LazMall, so must be genuine.

Please order 10 for me as well

I read in the past few weeks that quite a few members were signed up to receive the vaccine today.

Look forward to hear how that went, but it's deafening quiet.

2 minutes ago, tgeezer said:

 

This is a chat from the seller with Lazada.

I returned the damaged goods to Lazada, pickup was arranged by Lazada, and there is plenty of proof that the seller received them, but he claims he didn't receive them

You can read everything about that here

On 6/6/2021 at 6:27 AM, fishtank said:

Good but expensive.

Plenty of cheaper options out there.

Do a search for IPTV

But as with everything you get what you pay for, as was proven by yourself yesterday.

By the way, you can get better than Pulse for about half the price. PM if you want a trial

32 minutes ago, fishtank said:

After hours of trying to watch the cricket last night. Constant buffering.

I relented and subscribed to Pulse-Tv.

1 hour ago, Kwasaki said:

You can only wait and see what happens if the evidence is there to prove it was returned.

It goes back to a Lazada distributors warehouse first as far as I know. 

Keep us posted.

Item was sent directly to seller warehouse, Lazada arranged for the pickup service.

There is plenty of evidence. Flashexpress tracking shows they contacted the owners phone number, and phone was answered twice, just minutes before the delivery. It also shows a signature ( Iconic in person).

They spoke on the phone for a total of 98 seconds

I'm eager to post the screenshots of the tracking here, as it would be helpful for others, who to avoid on Lazada.

If you look at my post above yours, you also will see that seller admitted twice on Saturday night at 11.58pm " We have received your damaged return".

Dispute is now open

Just receive message from Lazada that the refund is rejected.

Reason :  The shop has not received the product back. By the warehouse authority confirmed that there is no receipt and sign for any product Which the signature in the system for transportation is not the signature of the store's warehouse staff

Though in a chat from Saturday, the seller admits twice that he has received the package

I have to send a 5 kg parcel within Thailand.

The Thailand post website shows eCo-parcel as the cheapest option, though I don't know what this is.

Second cheapest option is parcel ( one price box ), but again no explanations what are the requirements.

Anyone who knows the details?

5 minutes ago, jippytum said:

one point is the method of payment .If you paid by credit card contact the card people and the transaction will be cancelled. If you paid C.O.D you had the option to refuse the package due to the damage .

Its unfortunate you mentioned the possibility of damage caused by the seller who is now being none cooperative

possibly after you mentioned this .Please deal with Lazada direct  to obtain a solution  and please let us know the outcome . Good luck.

The damage to the box was not visible because of the bubble plastic around it, and you are not allowed to open the box before payment.

I however knew that a TV never should be transported in the position it arrived, because of the risk of damage, that is also why I took a picture right away.

Being in Thailand long enough I was prepared for this situation, that's why I had my phone ready.

My thinking was that informing the seller right away about this, would avoid later discussions, maybe I was wrong.

3 minutes ago, metisdead said:

From the photos provided, it would appear that the shipper does not feel obligated to secure items that may be fragile.  Just shove all the packages in the back and hit the road. 

 

In my mooban, I have observed delivery pickups from various delivery companies who do not slow down for the speedbumps.  In that aspect, I have wondered about fragile items arriving at their destination address intact. 

Any professional transporter has to know that a panel of that size will be damaged if not transported upright, but we know where we are, and that professionalism is an alien word here.

Pretty sure also that the box didn't fall down, but was thrown in the cargo space in the position it arrived, and never has been upright.

I asked my local tv repair how much it would cost to replace the panel in case I don't get a refund.

He said he doesn't order them, because too high risk of them being damaged during transport.

When you look at my second post, you see they transported it back in a similar way, different shipper also.

16 minutes ago, condobrit001 said:

Did you pay by credit card? If so, you should be able to process a claim through the issuing bank and get a full refund. This is the case in civilised countries anyway.

Always pay COD if possible

11 minutes ago, tomazbodner said:

If something goes wrong and you need a refund, it's generally easier if you pay with credit card. Else you might get refund to Lazada Wallet... not very useful for foreigner.

Lazada wallet, as well as Shopee wallet, are now accessible by foreigners.

Have had few refunds to both wallets, and can withdraw to your account with a simple click.

With Shopee it goes automatically 4 days after the funds are in the wallet

Allow me to add my question, as I was just considering buying something from Shopee for 5000 Baht.

COD no option, so I could use my Kbank webshopping card, which I think is actually a debit card.

Very much doubt that the card has a charge back, but anyone has experience what this is worth, in case the goods don't arrive?

13 hours ago, monsieurhappy said:

I should have told you guys what make/model/tyre size I've got and you would see my problem!

2002 Toyota Sport Cruiser, tyres 255/70/15.

I don't want to buy new wheels or a new truck for that matter!

Truck is in Good condition but I don't use it as much as I used to hence putting on a set of "cheap" tyres! I was looking at the Dunlops as if I've read the advert correct a set of 4 would be 10/11,000 baht.

The only 2 makes at B-quick would set me back twice this price!

Does anywhere have this size tyre anywhere near Lazada price, I'm not too bothered about the make as like I've said I don't use the truck so much now!

Thanks!

As I notice you are from the Pattaya area, travel to Sriracha, to get a better price as what you can find on Lazada.

265/70/16 HT Dunlop were 11000 Baht for 4, including aligning, 3 weeks ago ( in Pattaya 14.500)

The same size in Maxxis 9000 Baht ( at the Maxxis shop in Naklua 11.200 )

Sriracha Kitkarnyang, 119/30-1 สุขุมวิท, ตำบลศรีราชา อำเภอศรีราชา ชลบุรี, 20110 20110, Thailand

https://goo.gl/maps/6SA19d1aDRcPXvnp8

10 hours ago, Kwasaki said:

If the package had no signs of external damage when you received it then you should tell Lazada that if your concerned hence what you said. 

These are the external damages to the box, at the location that correspondents to where the damage is on the screen.

It was impossible to see, because the box was packed in bubble plastic.

When you look at the picture of how the TV was  transported by Kerry, I put an arrow where it seems the box is resting on something at the location of the external damage.

The screen has a big dent at that position, and cracks all over starting at the dent.

Inside the box at the side of the screen is an approximate 2 cm thick styrofoam, the size of the screen with large  square recesses, and there is such a recess where the screen damages is.

Do you consider the damage to the box, translates to the damage on the screen, taking in account all the above details?

My house can be accessed from 2 directions, over the paved road as almost everyone does, or from the other side which involves about 300 meters of unpaved road, and going through a small klong, where you first go 45 degrees down, and at the other end 45 degrees up again.

That klong is about 200 meters of my house, and I clearly heard the truck speeding when he went over that part.

8 minutes ago, Puccini said:

I can't help with the translation, but to make it easier for others I have used an app to convert the images of the two messages into text.

 

ขออภัยที่ให้รอครับ จากการตรวจสอบข้อมูลในระบบสินค้า สั่งชื่อนี้เป็นการดำเนินการคืนสินค้าไปยังร้านค้าโดยตรง

 

 

หากสถานะสินค้าแจ้งว่าส่งถึงร้านค้าแล้วแต่ร้านค่ายืนยันว่ายังไม่รับสินค้า เจ้าหน้าที่รบกวนร้านค้าสาเนินการกด เปลี่ยนแปลงสถานะสําร้องขอคืนสินค้าเป็นสถานะ ปฏิเสธการคืนเงิน พร้อมแจ้งเหตุผลให้หน่วยงานที่เกี่ยวข้องอีกครั้ง

ครับ

 

Can you please elaborate, which app you use for that?

2 minutes ago, jackdd said:

Was this a "Lazmall" product? In case it's Lazmall, then Lazada is doing the shipping and they are responsible for it.

If not Lazmall, then the seller shipped it himself and he is responsible. By default insurance is only up to 2000THB.

I assume the seller shipped it himself and didn't pay for additional insurance, so he will get only 2k from Kerry. The other 10k or whatever the TV costs, are his loss.

\

Not a Lazmall item, but in my first contact with him, he says he will complain to Lazada about the way it was transported.

Why he doesn't say he will complain to Kerry?

If he is responsible for the damage, that would indeed explain why he is making problems

2 minutes ago, jackdd said:

I assume you provided all evidence to Lazada, and have an open case about the return.

Why don't you just wait until you know if you even have a problem because making yourself so much stress?

The most likely outcome is that after the 5 days the Lazada employee will look at the evidence and decide to refund your money.

Yes I know I'm stressing myself while the case is still officially undecided, but the thing is that it isn't about a 300 Baht item.

I try to find the reasoning why the seller want to lie about the return, when everything is documented online, and me assuming that transport damage is covered by either Lazada or his insurance.

I have a screenshot of his chat with Lazada, where he claims he didn't receive the item.

Lazada has received all pictured evidence, including screenshots of my chats with him

13 minutes ago, CharlieH said:

In my experience, very much as detailed above, its best if you can speak to a Lazada agent on the phone, as said, some are script readers some are very good. Its important to keep your cool, dont get loud and keep it as simple as possible in your explanation. The comprehension of English needs to be utmost so keep your language in basic simple terms.

I appreciate how worrying and a concern this must be, no one likes feeling scammed and it seems you may well have been sent a damaged set or of course it was damaged in transit. Neither of which is your fault.

Push harder and emphasise "help" with Lazada, and I hope they sort it out.

If it isnt sorted you can go to "consumer affais" and ask for help or guidance and ultimately you have the legal route but I fear the cost would out way the gain.

 

"Its main duties are to handle complaints received from consumers and institute legal proceedings when an infringement of consumer rights is recognised."

 

 

https://www.consumersinternational.org/members/members/office-of-the-consumer-protection-board-of-thailand/

Thanks for that link, I never seen it before.

I now see it links to the OCPB details. I called that number on the website a few days ago, and got the message that it isn't in use.

I then called the call center, of which I found the number on the OCPB website, and there I had to press a few numbers for redirection, after which everything went quiet at the other end.

TIT I guess