I had already ordered and paid for 12 months bank statements and certificates of deposit of my monthly pension payments from Bangkok Bank. The previous year Immi had asked for those because my pension was listed as "BAHTNET" because it was directed from UK Pensions via Citibank to Bangkok Bank. Last year Immi accepted the monthly certificates because they showed that the original sender was the UK Pensions department. Same certificates this year with the same information but they now demanded that I get certificates from Citibank as well. I went back to Bangkok Bank, Jomtien 2nd. Road, and queued for the usual 45 minutes to ask for help but they would only give me the telephone number of Citibank in Bangkok. I did phone Citibank and they were helpful enough and said they would email me a form which I should fill in with my requirements of the individual transaction dates. They did email the form to me but there were only 2 lines that I could fill in, not 13. I considered going to Citibank in Bangkok to apply in person but that was the point at which I gave up and went to an agent. Agent cost me 15,000 baht and I wonder how much Immigration received out of that amount. Whatever they received, I considered it worth it because I had been really stressed out and the agent took away all that stress.