Yes, as so many people are using Facebook, it becomes a part of the world we are living in. Or do you have another explanation? Please read on image below before digging yourself deeper in the mud. Apparently we have over 3 billion fools in the world according to you. We must be very lucky to have such a smart person like you here, to correct so many people.
That´s just pure BS. How did you try and contact them? Did you go to every service center in supermarkets for a week. The only thing you needed to do, was call phone service, as all Thai banks have the option to choose and speak English. It takes about 20 minutes if you call during busy hours. Otherwise done and over in 5.