Spent a couple of hours on chat, some useless, say will transfer then goes dead. Claim they never got passport which I uploaded twice already. In the end get somebody who seems to know what they are doing who finds the passport jpeg, they call, take 1060 baht on card and change name, or say so, takes 20 minutes to get that done. Waiting for new tickets. Not really impressed with them, but not as bad as Qatar or TG.