Suvarnabhumi X-ray Staff Criticised by YouTuber

4 hours ago, NanLaew said:

A Rolex is a 'watch'.

.... and the relevance of your "Rolex' to the topic discussed ???? Why not just say watch & not stipulate what kind that you have. Insecure? :)

Generally speaking, I never experienced anything bad about the staff at the airport and one time needed help from them and found them to be professional and helpful. However I have observed plenty of entitled low quality tourist coming in. i would cut the staff some slack as they have to deal with a lot. but on the other hand, the tone of some Somchai out there can be quite loud especially in tourist area. 😄

2 hours ago, Olav Seglem said:

When asked about "cash bringing along to thailand" and showing my thb 740 (most honest people use cards or thai accounts), he liked prohibit me to thailand 99 years..

What is this Bht 740 you mention please? Never been asked to show any cash in last 15 odd years.

UPDATE:

Suvarnabhumi Airport Issues Apology After Staff Service Complaints

Photo by chalabalaphotos via Canva

Suvarnabhumi International Airport has issued an apology following numerous complaints from Thai travel bloggers and passengers about rude behavior and inadequate customer service at its security checkpoints. Complaints specifically targeted the conduct of security staff, citing a lack of manners and poor communication during the screening process. These grievances were widely shared on social media platforms, calling on the airport to address these issues immediately.

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Tensions rose after the Facebook page, "เฮ้ย นี่มันประเทศไทยแลนด์" ("Hey, this is Thailand"), criticized officers on February 22, urging the Airports of Thailand (AOT) to reevaluate how subcontracted staff interact with passengers. That account detailed incidents where officers refused to assist foreign travelers with security procedures, exacerbating misunderstandings and delays. Similarly, travel blogger Komkrit “Sunny” Machai, noted problems with the staff’s demeanor at baggage and X-ray checkpoints on his Facebook page, Backpaeger แบกเป้เกอร์, on February 23.

Sunny described the staff as overly grumpy and questioned their training in communication and emotional management. His comments were echoed by other users who shared experiences of being scolded for small delays or overhearing gossip and unprofessional behavior among staff. Some passengers, however, reported positive interactions, suggesting variability in service quality.

In response, Suvarnabhumi Airport apologized via Facebook on February 24, pledging to enhance services at security checkpoints based on the feedback. The airport emphasized that it would mandate customer service training focused on respect and clarity for checkpoint personnel supplied by subcontractors. Despite the apology, many continued to express dissatisfaction, seeking improvements across the airport.

Looking forward, Suvarnabhumi Airport faces pressure to implement these changes effectively, especially with planned increases to international departure fees. Passengers hope service enhancements will reflect proposed fee increases, leading to better overall experiences at the airport, reported The Thaiger.

Key Takeaways

• Suvarnabhumi International Airport apologized for poor service at security checkpoints.

• Complaints addressed rude behavior and a lack of support for foreign passengers.

• The airport promises improved customer service and staff training.

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  Adapted by ASEAN Now · The Thaiger · 24 Feb 2026

5 hours ago, hughrection said:

9 hours ago, NanLaew said:

A Rolex is a 'watch'.

.... and the relevance of your "Rolex' to the topic discussed ???? Why not just say watch & not stipulate what kind that you have. Insecure? :)

But I don't have a Rolex, that's a watch. As I already said, I have a Patek Philippe.

Never had an issue with anyone at the airport. Youtubers often provoke situations for content though.