Thai Officials Clarify Airline Compensation Rules

Thai authorities have introduced measures to protect air travelers amidst rising fuel costs linked to Middle East conflicts. The Civil Aviation Authority of Thailand (CAAT), in partnership with the Office of the Consumer Protection Board, finalized regulations to manage flight delays and cancellations. Airlines must now notify passengers of international cancellations at least seven days in advance and domestic cancellations at least three days ahead, barring unforeseen circumstances.

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Affected passengers are entitled to full refunds within specified time frames: 14 days for cash payments, 45 days for credit card purchases, and 60 days for tickets bought through online agencies. Those opting for compensation via credit, vouchers, or mileage rewards will receive it within seven days upon submission of necessary documents.

Passengers preferring to continue their travels must be offered alternative flights promptly, either on the same or a different airline, to nearby destinations. Additionally, they can claim compensation for accommodation and related travel expenses, with unresolved claims eligible for legal action or intervention by the Consumer Protection Board.

Transport Minister Phiphat Ratchakitprakarn reiterated that airlines must comply with these compensation rules despite the pressures of the global energy crisis affecting flight operations. The CAAT has demanded improvements in airline communication channels for handling traveler complaints, with further discussions scheduled for the upcoming Tuesday.

Refund Schedule for Affected Passengers:

• Cash Payments: Refund within 14 days

• Credit Card Payments: Refund within 45 days

• Online Travel Agencies: Refund within 60 days

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  Adapted by ASEAN Now · Bangkok Post · 29 Apr 2026