Skip to content
View in the app

A better way to browse. Learn more.

Thailand News and Discussion Forum | ASEANNOW

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Thai Officials Clarify Airline Compensation Rules

Featured Replies

Thai authorities have introduced measures to protect air travelers amidst rising fuel costs linked to Middle East conflicts. The Civil Aviation Authority of Thailand (CAAT), in partnership with the Office of the Consumer Protection Board, finalized regulations to manage flight delays and cancellations. Airlines must now notify passengers of international cancellations at least seven days in advance and domestic cancellations at least three days ahead, barring unforeseen circumstances.

Get today's headlines by email subscribe-orange.png

Affected passengers are entitled to full refunds within specified time frames: 14 days for cash payments, 45 days for credit card purchases, and 60 days for tickets bought through online agencies. Those opting for compensation via credit, vouchers, or mileage rewards will receive it within seven days upon submission of necessary documents.

Passengers preferring to continue their travels must be offered alternative flights promptly, either on the same or a different airline, to nearby destinations. Additionally, they can claim compensation for accommodation and related travel expenses, with unresolved claims eligible for legal action or intervention by the Consumer Protection Board.

Transport Minister Phiphat Ratchakitprakarn reiterated that airlines must comply with these compensation rules despite the pressures of the global energy crisis affecting flight operations. The CAAT has demanded improvements in airline communication channels for handling traveler complaints, with further discussions scheduled for the upcoming Tuesday.

Refund Schedule for Affected Passengers:

  • Cash Payments: Refund within 14 days

  • Credit Card Payments: Refund within 45 days

  • Online Travel Agencies: Refund within 60 days

Join the discussion? Create account. orange.png

Already a member? haveyr-say.png

image.png  Adapted by ASEAN Now · Bangkok Post · 29 Apr 2026


View full article

Create an account or sign in to comment

Recently Browsing 0

  • No registered users viewing this page.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.