Hi, I'm trying to call the Social Security Office in Manila this morning, but not getting through.

 

Their webpage say   +63 2301 2000   but I'm getting a "network busy" error message...

Same happens if I try 004 63 2301 2000

 

I've called DTAC repeatedly for help, but they only can suggest that this number is incorrect.

 

This is the number show on their web page:

https://th.usembassy.gov/u-s-citizen-services/federal-benefits/social-security/

 

Any help or ideas?

Much thanks,

Pawpcorn

 

 

Edited May 5, 20206 yr by Pawpcorn

Social Security Administration

American Embassy Manila

1201 Roxas Boulevard

Ermita, Manila

0930 Philippines

Tel: +63 2 301 2596 || Fax: +63 2 708 9723 / 708 9714

Websites: www.ssa.gov / manila.usembassy.gov

 

"Cairo, Mary Rose - FSP Manila" <[email protected]>

It seems phones service is not available.

 

"IMPORTANT INFORMATION: Due to the enhanced community quarantine in the Philippines, operations in the Federal Benefits Unit will be significantly limited. This includes the suspension of phone service and all appointments until further notice. Please direct all correspondence to [email protected] and avoid sending multiple emails, as this will cause further delays."

 

Source: https://ph.usembassy.gov/u-s-citizen -services/social-security/

13 minutes ago, zzzzz said:

Social Security Administration

American Embassy Manila

1201 Roxas Boulevard

Ermita, Manila

0930 Philippines

Tel: +63 2 301 2596 || Fax: +63 2 708 9723 / 708 9714

Websites: www.ssa.gov / manila.usembassy.gov

 

"Cairo, Mary Rose - FSP Manila" <[email protected]>

Thank you; got "network busy" on that number too ????

13 minutes ago, ubonjoe said:

It seems phones service is not available.

 

"IMPORTANT INFORMATION: Due to the enhanced community quarantine in the Philippines, operations in the Federal Benefits Unit will be significantly limited. This includes the suspension of phone service and all appointments until further notice. Please direct all correspondence to [email protected] and avoid sending multiple emails, as this will cause further delays."

 

Source: https://ph.usembassy.gov/u-s-citizen -services/social-security/

Thank Ubonjoe,

 

Gads, waiting 10 days for a reply on a missing SSA payment is a scary prospect....

 

Thanks for the info, though!

Pawpcorn

AHhhh  Payment just received, a day late but very welcome!!!

 

UbonJoe, I think an extra space crept into that web address (although oddly enough it worked)

 

It should be (I'm pretty sure):

https://th.usembassy.gov/u-s-citizen-services/federal-benefits/social-security/

 

Thanks again,

Pawpcorn

 

10 minutes ago, Pawpcorn said:

UbonJoe, I think an extra space crept into that web address (although oddly enough it worked)

I posted the link for the FBU at the embassy in Manila.

FWIW, I went through the whole application process with FBU Manila to start my SSA benefits this year. I was in Japan at the time and now in Thailand, but it's all the same process. Additionally, I have a minor child which means she also gets benefits based on her retired dad.  This has the effect of doubling our household SSA benefits until she turns 18.  PM me if you want more info. 

9 hours ago, Pawpcorn said:

...Gads, waiting 10 days for a reply on a missing SSA payment is a scary prospect...

 

7 hours ago, Pawpcorn said:

AHhhh  Payment just received, a day late but very welcome!!!...

 

I am confused. Was the payment

1. ten days late; or
2. one day late; or
3. how many days late

9 hours ago, Pawpcorn said:

AHhhh  Payment just received, a day late but very welcome!!!

 

UbonJoe, I think an extra space crept into that web address (although oddly enough it worked)

 

It should be (I'm pretty sure):

https://th.usembassy.gov/u-s-citizen-services/federal-benefits/social-security/

 

Thanks again,

Pawpcorn

 

You calling because your payment normally received on the 3rd of the month hadn't arrived?  If so, nobody's arrived on the 3rd if being sent to a Thai bank because the 1 May/Friday and 4 May/Monday where Thai bank holidays with a weekend between.  So, most payments arrived today/Tue/5 May.  And tomorrow/Wed/6May is another Thai bank holiday.

 

Manila will not even talk to you about a missing payment unless it's at least 5 days overdue at your bank and you have confirmed with your bank no payment arrived.

Edited May 5, 20206 yr by Pib

I tried calling last year, didn't get through. Seems email is only way.