crockett Posted May 19, 2007 Share Posted May 19, 2007 My brother has just bought a new laptop with Vista Home Premium installed. However, he has never used a computer in his life before, so I see some major disasters coming up My question is: Can I use Remote Assistance to connect to his computer and help him solving some problems? I am running XP Pro. thanks, crockett Link to comment Share on other sites More sharing options...
Guest Reimar Posted May 19, 2007 Share Posted May 19, 2007 There is an service available at: http://logmein.com where you can signup for an free account. Check it out. I use for remote connection RAdmin and control whole networks via remote with this software. But RAdmin isn't free! Link to comment Share on other sites More sharing options...
waldwolf Posted May 19, 2007 Share Posted May 19, 2007 crocket - I recall reading recently, there are a number of problems in using Remote Assistance between XP and Vista, and visa versa. If memory serves me, one was Microsoft removed the audio interconnect in Vista, to save bandwidth. Check the Microsoft TechNet Forum here for more Q&A waldwolf Link to comment Share on other sites More sharing options...
crockett Posted May 20, 2007 Author Share Posted May 20, 2007 waldwolf, according to the posts in the Technet forum it seems to be quite tricky. Some people got it working, some not. Nevertheless, I will try it myself anyway but need to wait about a week or so until my brother gets his internet connection. reimar, this seems to be a good option. I will give it a try in case remote assistance does not work. Thanks very much for the help and the links guys. regards, crockett Link to comment Share on other sites More sharing options...
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