I have had a problem with my laptop today. After using it  and then shutting down switch off, 3 hours later to use as soon as I pressed the power button  up came  hardware scan completed no issues then google chrome opened and also my battery was low. Is it normal for Dell to be able to run the scan while  laptop is shut down and power off. I did contact Dell help chat  but got no sense out of them, has any one  had the sae sort of problem

 

Charge the battery

29 minutes ago, Sparktrader said:

Charge the battery

Well done the battery charges that was not the point  read it and you will see what the problem is  

 

1 minute ago, jonesthepost said:

Well done the battery charges that was not the point  read it and you will see what the problem is  

 

I read it. No idea what the problem is. Either it works or it doesn't.

57 minutes ago, jonesthepost said:

then shutting down switch off, 3 hours later to use as soon as I pressed the power button  up came  hardware scan completed no issues then google chrome opened and also my battery was low. Is it normal

Which means it wasnt off. Screen was off. A computer can't run scans without power. Can you run a tv with no power?

8 minutes ago, Sparktrader said:

Which means it wasnt off. Screen was off. A computer can't run scans without power. Can you run a tv with no power?

It stillhas the  battery  even with out a/c power on thank you very much for your input 

 

4 minutes ago, jonesthepost said:

It stillhas the  battery  even with out a/c power on thank you very much for your input 

 

Yes but it can't run without power on. That's impossible. The power was on. You just unplugged the cord.

i would think it did not shut down completely, maybe even doing a operating system update, 

if it was off completely the laptop couldn't do anything ie scans etc 

56 minutes ago, steve187 said:

i would think it did not shut down completely, maybe even doing a operating system update, 

if it was off completely the laptop couldn't do anything ie scans etc 

That could well be the problem as I saw on a forum that it happens if the laptop is on sleep I could of clicked sleep by mistake being old that easy done  

 

19 hours ago, jonesthepost said:

also my battery was low

I had issue with my Dell laptop and battery running down, it was USB port still providing power after shutdown. There's an option called PowerShare in the Bios which you can check to see if present in your model and if enabled or disabled. 

9 hours ago, jonesthepost said:

by mistake being old that easy done  

 

This is one important fact missing from your op.