I had problems with Lazada, not your problem, but switched to Shoppee for now better service. I ordered 2 exaust fans for the inverter room, then the supplier just kept saying waiting for delivery courier. Went on until the expiry period and I had paid for the fans as they wouldn't accept cash on delivery, but after I paid the supplier would not answer me. Lazada would not come up with an answer even though I kept telling them this was a scam site, daily, as I checked their Facebook page and other people had been ripped off. So waited till expiry period, cancelled and money refunded, but the seller is still advertising on Lazada. Also I ordered things and had notifications that I would not accept orders and they were returned, 3 times. After checking the local delivery guy's motor bike was broken so he had no way to deliver so he resigned but my orders kept going back undelivered. Have had better luck with Shoppee. With Crossy and batteries that is a real bummer, but these days how do you know what quality you're getting?