Over the last few months I've had a number of items that needed to be returned (fake, faulty or simply wrong).

The sellers have agreed the refund (or it has timed out and happened automatically) and I have received my money back.

But I have never got any return information or free return label.

So I have an increasing pile of broken or wrong stuff. Up to now the most expensive was a 2,000 Baht linear actuator which was DoA, but I currently have 10k's worth of fake LiFePO4 battery going through the process right now.

Is this normal??

Can I legally keep or dispose of the stuff?

i do drop off then you don't need a label, maybe items from China they don't want back or if seller knows they are fake or poor quality, once closed keep ir or bin it

Yeah ^^^.

I select "pick up" they can burn someone else's fuel!

I asked the Oracle and it basically said that once the status is "Refund Completed" that's it, no return label will be issued and you can keep or dispose of the items.

It did say that the seller might message asking for the item back, but they would have to arrange shipping and pay up-front. No way I'm shelling to send their carp back!!

I have quite a nice set of ear-pods thankyou, I don't recall what I ordered but it was a lower value than the earpods

The fake microSD cards went in the bin, they were way too small to be of any practical use.

I also have some odd bits of machined aluminium, I have no idea what they are, but they're in my "might be handy" box.

EDIT The Aluminium thingies have been identified as automotive hose separator clamps.

I have two, if anyone wants them send me a PM.

I have actually been having several items listed as cancelled a couple of days after ordering & paying for them, looks like there are problems with lazada and its sellers

1 hour ago, Crossy said:

So I have an increasing pile of broken or wrong stuff. Up to now the most expensive was a 2,000 Baht linear actuator which was DoA, but I currently have 10k's worth of fake LiFePO4 battery going through the process right now.

Is this normal??

Can I legally keep or dispose of the stuff?

Rechargable Batteries are always a problem on Lazada.

But the normal aa and aaa batteries are incredably cheap and work well.

1 hour ago, seajae said:

I have actually been having several items listed as cancelled a couple of days after ordering & paying for them, looks like there are problems with lazada and its sellers

There are definite issues with sellers who appear to use drop-shipping with items being available on Lazada but then being nil-stock at the shipper. Dashed annoying!

Do you look at the vendor's approval rating before purchasing? I never buy from anyone with less than a 98% approval.

Can't say I've had that problem. My last return was two months ago when I received an item that was broken in transit. I got the mail label and pickup without a problem.

With that said, Lazada does not seem to refund back to my bank account. The only refunds I've gotten go to my Lazada Wallet to be used in future purchases. I'd prefer the refunds to go back to my bank account.

I had problems with Lazada, not your problem, but switched to Shoppee for now better service.

I ordered 2 exaust fans for the inverter room, then the supplier just kept saying waiting for delivery courier. Went on until the expiry period and I had paid for the fans as they wouldn't accept cash on delivery, but after I paid the supplier would not answer me.

Lazada would not come up with an answer even though I kept telling them this was a scam site, daily, as I checked their Facebook page and other people had been ripped off.

So waited till expiry period, cancelled and money refunded, but the seller is still advertising on Lazada.

Also I ordered things and had notifications that I would not accept orders and they were returned, 3 times.

After checking the local delivery guy's motor bike was broken so he had no way to deliver so he resigned but my orders kept going back undelivered.

Have had better luck with Shoppee.

With Crossy and batteries that is a real bummer, but these days how do you know what quality you're getting?

9 hours ago, Crossy said:

Over the last few months I've had a number of items that needed to be returned (fake, faulty or simply wrong).

The sellers have agreed the refund (or it has timed out and happened automatically) and I have received my money back.

But I have never got any return information or free return label.

So I have an increasing pile of broken or wrong stuff. Up to now the most expensive was a 2,000 Baht linear actuator which was DoA, but I currently have 10k's worth of fake LiFePO4 battery going through the process right now.

Is this normal??

Can I legally keep or dispose of the stuff?

I've returned quite a few items recently.......in each case, bar one, I just had to give date for the items to be collected......no return labels, nothing? All credits received.

Had one item, said I wanted to return it......they said keep it and you can have it for 1/2 price.

Edited August 19Aug 19 by MIke B Bad

If an order is small, I think its just better to eat the order and leave a bad review....Its just not worth my time to screw around with a 75 baht or 150 baht order...

But a 500 baht or 1000 baht order is worth my time..

6 minutes ago, redwood1 said:

If an order is small, I think its just better to eat the order and leave a bad review....Its just not worth my time to screw around with a 75 baht or 150 baht order...

But a 500 baht or 1000 baht order is worth my time..

I send back if not correct item, defect, fake or damaged. Not worth my time either but I just cant let them get off the hook.

6 hours ago, connda said:

Can't say I've had that problem. My last return was two months ago when I received an item that was broken in transit. I got the mail label and pickup without a problem.

With that said, Lazada does not seem to refund back to my bank account. The only refunds I've gotten go to my Lazada Wallet to be used in future purchases. I'd prefer the refunds to go back to my bank account.

It is possible to withdraw from your wallet directly into your bank account.

A quick update on the battery.

The return timer timed-out with no response from the seller.

The Lazada system has decided that the battery goes back and has generated a return label, so we await Flash to pick up the beast.

On 8/19/2026 at 7:43 AM, Crossy said:

Over the last few months I've had a number of items that needed to be returned (fake, faulty or simply wrong).

The sellers have agreed the refund (or it has timed out and happened automatically) and I have received my money back.

But I have never got any return information or free return label.

So I have an increasing pile of broken or wrong stuff. Up to now the most expensive was a 2,000 Baht linear actuator which was DoA, but I currently have 10k's worth of fake LiFePO4 battery going through the process right now.

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Is this normal??

Can I legally keep or dispose of the stuff?

If you got your refund already nothing else to do. Keep the stuff or bin it.

Different, if you get a return code and have to drop off your return (or wait for collection). Then the refund will come later or will be denied

19 hours ago, connda said:

Can't say I've had that problem. My last return was two months ago when I received an item that was broken in transit. I got the mail label and pickup without a problem.

With that said, Lazada does not seem to refund back to my bank account. The only refunds I've gotten go to my Lazada Wallet to be used in future purchases. I'd prefer the refunds to go back to my bank account.

Would agree if I could ever get the cash released from the Wallet.

20 hours ago, connda said:

Can't say I've had that problem. My last return was two months ago when I received an item that was broken in transit. I got the mail label and pickup without a problem.

With that said, Lazada does not seem to refund back to my bank account. The only refunds I've gotten go to my Lazada Wallet to be used in future purchases. I'd prefer the refunds to go back to my bank account.

There’s a box you need to tick.

Wallet for instant refund

Or

Pay into original account

Takes a few days

23 hours ago, Crossy said:

There are definite issues with sellers who appear to use drop-shipping with items being available on Lazada but then being nil-stock at the shipper. Dashed annoying!

latest 2 have both been replacement speakers for my computer, wanted that style so messaged another seller and was told they are in stock and can be sent this week, now after 2 days and again saying they will be sending this is what is listed where notification of what is happening with the package is "The store is currently operating."

Here is another tip.....

If you want to leave a bad review...Dont leave a one star review....About half the time Lazada and Shopee will not post your 1 star review.....Make your review at least 2 stars so they will post it...The review itself can be bad.....

2 hours ago, newbee2022 said:

Then the refund will come later or will be denied

If the item is returned why should the refund be denied?

On 8/19/2026 at 2:43 AM, Crossy said:

Is this normal??

Can I legally keep or dispose of the stuff?

Happened also to me, but mainly with cheaper items. After refunded, I placed them next to the garbage bin — preferably in a clear plastic bag, so someone else can use or recycle them — the stuff always magically disappears just as easy as plastic bottle and alu-cans...

1 hour ago, scottiejohn said:

If the item is returned why should the refund be denied?

Damaged

I mostly use Shopee rather than Lazada, but every time there's a problem with an order, the seller will specify in a message whether to return the item or just keep/discard it (mostly the latter).

18 minutes ago, newbee2022 said:

Damaged

I do not understand. A product being damaged is a perfectly good reason for a return and a refund!

Just now, scottiejohn said:

I do not understand. A product being damaged is a perfectly good reason for a return and a refund!

😂No, if YOU damaged it and send it back hoping to get a refund,. Then, the refund would be denied.

On 8/19/2026 at 7:43 AM, Crossy said:

Over the last few months I've had a number of items that needed to be returned (fake, faulty or simply wrong).

The sellers have agreed the refund (or it has timed out and happened automatically) and I have received my money back.

But I have never got any return information or free return label.

So I have an increasing pile of broken or wrong stuff. Up to now the most expensive was a 2,000 Baht linear actuator which was DoA, but I currently have 10k's worth of fake LiFePO4 battery going through the process right now.

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Is this normal??

Can I legally keep or dispose of the stuff?

I once bought a computer monitor for 35,000 THB; upon receipt, it didn’t seem to be working, so I contacted the supplier in BKK. After making an appointment, I drove there with the monitor, but the problem turned out to be my own fault – there was an on/off button I hadn’t spotted – so I took the monitor back home.

Months later, I noticed a refund of 35,000 THB on my wallet.

Coincidentally, it was also on Lazada.

I have had a refund denied after an item was returned, it was long ago when the earth and myself were green!

I ordered two of an item.

One item arrived and it was the wrong one.

I returned it as wrong item.

Only got refunded for one item because I only returned one.

The user interface now allows you to set different reasons for return for each item in a multiple order.

Over many years of ordering hundreds, or more, items from Lazada I have never had any problems whatsoever.

18 minutes ago, Thingamabob said:

Over many years of ordering hundreds, or more, items from Lazada I have never had any problems whatsoever.

You do realise that you have now jinxed your next order!

On 8/19/2026 at 12:54 PM, connda said:

Can't say I've had that problem. My last return was two months ago when I received an item that was broken in transit. I got the mail label and pickup without a problem.

With that said, Lazada does not seem to refund back to my bank account. The only refunds I've gotten go to my Lazada Wallet to be used in future purchases. I'd prefer the refunds to go back to my bank account.

You can transfer it from your wallet to your bank account or credit card.