My husband is looking for a shop selling/ servicing hearing aids. It needs cleaning which he can't do himself.

Does anybody can recommend a shop in Bangkok.

One he contacted in Ekamai was not very helpful.

Thanks.

45 minutes ago, Letseng said:

My husband is looking for a shop selling/ servicing hearing aids. It needs cleaning which he can't do himself.

Does anybody can recommend a shop in Bangkok.

One he contacted in Ekamai was not very helpful.

Thanks.

Phonak seem to be represented in Thailand:

https://intl.phonak.com/en-th/

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

10 hours ago, FolkGuitar said:

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

Tks for the lengthy reply. Problem really is the cleaning of one part. One needs a special tool to take it apart & not brake it. May be next trip to Singapore we can get somebody.

44 minutes ago, Letseng said:

Tks for the lengthy reply. Problem really is the cleaning of one part. One needs a special tool to take it apart & not brake it. May be next trip to Singapore we can get somebody.

A good idea. I was considering the same, myself. Thailand is not big on good audiology. My ReSounds get a 4-year warranty in the US, but only a one-year warranty here in Thailand. And no one here will work on them, anyway!!!

I returned my Bernafons for cleaning to the company I purchased them from in Bangkok. They were working perfectly before I sent them. On their return, one was not working, with a letter saying that a repair would be costly and it would be better to buy new ones. The old adage springs to mind.'If it ain't broke, don't fix it.'

On 3/9/2026 at 8:30 AM, FolkGuitar said:

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

Are you in Bangkok?

Problem is that one unit gets blocked by earwax. He can get it out to a point but not completely. This stops the unit from working (blocking microfone?). In the past he got it serviced yearly when we went to Europe. Due to present Mideast conflict we won't be going in the near future.

3 hours ago, Letseng said:

Are you in Bangkok?

Problem is that one unit gets blocked by earwax. He can get it out to a point but not completely. This stops the unit from working (blocking microfone?). In the past he got it serviced yearly when we went to Europe. Due to present Mideast conflict we won't be going in the near future.

Sorry, Chiang Mai. I bought a rubber ear syringe and use it as a suction bulb. It takes about 5 minutes of squeezing and releasing, but it gets my hearing aids clean. At least as much as I can see with a loupe. I wonder if an ENT clinic might be able to help you?

20 hours ago, FolkGuitar said:

Sorry, Chiang Mai. I bought a rubber ear syringe and use it as a suction bulb. It takes about 5 minutes of squeezing and releasing, but it gets my hearing aids clean. At least as much as I can see with a loupe. I wonder if an ENT clinic might be able to help you?

Tks. Hubby will try this. He bought such a gadget recently.

On 3/9/2026 at 8:30 AM, FolkGuitar said:

There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance

Did you try Bangkok Hospital (BKK HQ) for professional audiologists?

My ENT doctor told me their audiologists are fully qualified - not technicians. I don't know about Real Ear Measurement - but I will ask about that. She also told me to get another audiogram done there and then ask the audiologist which brand/model would be best for my own condition.

It doesn't surprise me that the side-of-the-road 'Hearing Centers' are simply pushing the brand(s) they carry, rather than finding one that's right for the patient's level of hearing loss, tinnitus, etc. TIT afterall.. My wife was looking for CPAP machines last year, and same-same, they just wanted her to pick one. The Sleep Lab was the same.

Just now, ronnie50 said:

Did you try Bangkok Hospital (BKK HQ) for professional audiologists?

My ENT doctor told me their audiologists are fully qualified - not technicians. I don't know about Real Ear Measurement - but I will ask about that. She also told me to get another audiogram done there and then ask the audiologist which brand/model would be best for my own condition.

It doesn't surprise me that the side-of-the-road 'Hearing Centers' are simply pushing the brand(s) they carry, rather than finding one that's right for the patient's level of hearing loss, tinnitus, etc. TIT afterall.. My wife was looking for CPAP machines last year, and same-same, they just wanted her to pick one. The Sleep Lab was the same.

Yes, I did try Bangkok Hospital (in Chiang Mai). Here's what happened getting ready for new hearing aids...

They had never heard of 'Real Ear Measurement' when I was there a few years ago. I have searched all over S, E, Asia, dozens of emails and phone calls, and it's not even available in Singapore or Kuala Lumpur. If you can find it, please, please do let me know!

I had my ears checked at the ENT clinic in Chiang Mai, but I needed an audiogram to send to my audiologist in the US. I made an appointment at Bangkok Hospital and was taken in on time. I was told that I had to see their ENT doctor first for an exam. I told them that I had already had an ENT exam the day before and didn't require another, just the audiogram to send to my Audiologist in America. "Sorry... you have to have the ENT exam (which we will charge you for), AND you have to have two other hearing tests (which we will charge you for) as well as your audiogram, AND another visit with the ENT doctor afterward! (That's included.)" All I wanted was an audiogram.

The person administering the tests was a Hearing Specialist, not an Audiologist, and spoke no English. Of course, they can't perform the 'speech in noise' test unless you speak Thai.
While I did get top-level medical care there, I object to their business model and will not use their services again.

Edited May 1May 1 by FolkGuitar

Just now, FolkGuitar said:

Yes, I did try Bangkok Hospital (in Chiang Mai). Here's what happened getting ready for new hearing aids...

They had never heard of 'Real Ear Measurement' when I was there a few years ago. I have searched all over S, E, Asia, dozens of emails and phone calls, and it's not even available in Singapore or Kuala Lumpur. If you can find it, please, please do let me know!

I had my ears checked at the ENT clinic in Chiang Mai, but I needed an audiogram to send to my audiologist in the US. I made an appointment at Bangkok Hospital and was taken in on time. I was told that I had to see their ENT doctor first for an exam. I told them that I had already had an ENT exam the day before and didn't require another, just the audiogram to send to my Audiologist in America. "Sorry... you have to have the ENT exam (which we will charge you for), AND you have to have two other hearing tests (which we will charge you for) as well as your audiogram, AND another visit with the ENT doctor afterward! (That's included.)" All I wanted was an audiogram.

The person administering the tests was a Hearing Specialist, not an Audiologist, and spoke no English. Of course, they can't perform the 'speech in noise' test unless you speak Thai.
While I did get top-level medical care there, I object to their business model and will not use their services again.

Thanks for your quick reply. Yes Chiang Mai would be more of a challenge than Bangkok. But thanks for your reply in the other thread about Eartone etc., in BKK. I know most Americans gravitate to CM - I guess for an American familiar community - I can't stand the place. And of course there is so much less choice (or professional access - of any kind - there).

It doesn't surprise me that they want to run you through the whole thing - Audiogram, Tempometry (spelling), pressure, etc., even if you had one at another place yesterday! I'll let you know about the Real Ear Measurement if they can do it here. Agree very important.

Thanks - your inputs are very helpful to me and others (as they stated).

R.

On 5/2/2026 at 3:22 AM, FolkGuitar said:

Yes, I did try Bangkok Hospital (in Chiang Mai). Here's what happened getting ready for new hearing aids...

They had never heard of 'Real Ear Measurement' when I was there a few years ago. I have searched all over S, E, Asia, dozens of emails and phone calls, and it's not even available in Singapore or Kuala Lumpur. If you can find it, please, please do let me know!

Apparently Singapore has several places that utilize Real Ear Measurement when fitting hering aids, they also have certified audiologists it seems. Here is the AI summary - but best to conact directly to confirm:

Where to Get Real Ear Measurement in Singapore

• The Hearing Centre: Provides specialized ear measurements with MOH-approved hearing therapists.

• The Listening Lab: Standardizes REM in their premium hearing aid fittings.

• 20dB Hearing Singapore: Performs real-ear verification to maximize benefit.

• Crystal Hearing: Offers expert consultation and fitting services at Mount Elizabeth Medical Centre.

Thailand wants to be a health care hub. Given the high percentage of elderly expats, I'm surprised Thailand doesn't do anything about its non-existent hearing aid infrastructure.

IMO hearing aids everywhere in the World are 5 times more expensive than they should be. And one shouldn't need an audiologist to fine-tune hearing aids. It should be doable at home through trial and error using software. Hearing disabilities keep being a money-printing machine for manufacturers and audiologists.

Edited May 5May 5 by JackGats

On 5/2/2026 at 3:22 AM, FolkGuitar said:

...

The person administering the tests was a Hearing Specialist, not an Audiologist, and spoke no English. Of course, they can't perform the 'speech in noise' test unless you speak Thai.
While I did get top-level medical care there, I object to their business model and will not use their services again.

I remember getting some "speech in noise" test at BHP. I didn't need one though. I knew "speech in noise" had always been my problem (which hearing aids are alas not good at solving).

Just now, JackGats said:

I remember getting some "speech in noise" test at BHP. I didn't need one though. I knew "speech in noise" had always been my problem (which hearing aids are alas not good at solving).

Was it performed in English? I was told they only had the Thai version. But then, I was told I had to pay for it anyway…. I won’t go back.