Dvd Burning Problem

[waveydavey]

I recently purchased an Acer Aspire 4710 notebook. It didn't come with a backup disk so I'm trying to create a factory backup using the Acer eRecovery management utility, as specified in the manual.

My problem is that every time I try it fails on the verify step at the end of the process. The error is -

Error Code: 9004

Description: Fail to enumerate file list in ODD

========== BEGIN OF LOG ==========

Start Time: 8/25, 12:14:5

EnumFiles: verify.EnumAllFiles Error, root_name=E:\.

EnumFiles: fail at: E:\*.*.

PerformCRC32Check: Error, Unable to Enumerate ODD Files, Drive:E:.

Finish(F) Time: 8/25, 12:14:46

========== END OF LOG ==========

Anyone out there know what the problem is or where I can find a description of the error? I've tried searching everywhere but can't find this error code.

A bit of detail -

I'm running on Windows Vista Home Premium.

Burning onto a DVD+R Dual Layer, capacity 8.5gb. The utility says it needs 5.6gb. If I look at the disk in Windows Explorer afterwards it shows 4.06gb of files have been written and I can open these ok.

I've managed to burn other DVDs, ie a DVD of photos with no problems.

My default burner is Windows Media player but I'm not sure if this is what the Acer utility used as it didn't show during the backup and the keyboard was locked so I couldn't check.

Any suggestions would be gratefully received.

[Guest Reimar]

If you use the Recovery opyion from Acer to burn the DVD, Acer normally uses NTI for to create the DVD! But NTI is very sensitive about the quality of the Media, so cheap Media may have problems! Try the use of High Quality DVD-RW because in case of problem you can use them again. I use Verbatim for the creation of Recovery CD's/DVD's with NTI!

[waveydavey]

If you use the Recovery opyion from Acer to burn the DVD, Acer normally uses NTI for to create the DVD! But NTI is very sensitive about the quality of the Media, so cheap Media may have problems! Try the use of High Quality DVD-RW because in case of problem you can use them again. I use Verbatim for the creation of Recovery CD's/DVD's with NTI!

Thanx for the tip Reimar but I've been using Memorex DVDs so hopefully the quality is ok - always assuming they're genuine that is! I bought them from IT Connect store in Chiang Mai so hopefully they are.....

[Guest Reimar]

Forget to mention, use the lowest speed for burning! If you use fast speed like 8x or so may you've even problems!

[technocracy]

Forget to mention, use the lowest speed for burning! If you use fast speed like 8x or so may you've even problems!

The speed is the most important bit - some DVDs(& CDs) aren't 100% compatible with all drives when copying at high speed.

A while ago I had some Philips CDs one time which if I let them burn at the full CD speed (48x) even though they were marked on the packet as 56x compatible - it would fail at the last moment as you describe.

Run it at 1x - ok it'll take a long time but you can be 99% certain it'll work.

Edited August 25, 2007 by technocracy

[Gumballl]

I would add that in lieu of writing to (expensive) DVDs, only to see it fail, try to see if it is possible to create an ISO image on the HDD. If creating an ISO succeeds, then you can attempt to write to DVD.

[Guest Reimar]

I would add that in lieu of writing to (expensive) DVDs, only to see it fail, try to see if it is possible to create an ISO image on the HDD. If creating an ISO succeeds, then you can attempt to write to DVD.

You can NOT create a ISO image with the creation tool of Acer! I've an Acer as well and I was try to excactly that but impossible! As I wrote the use of an DVD-RW is recommend instead of DVD-R. So in case the writingf fails you could use the media again!

[Firefoxx]

My first DVD writer was a 8X Plextor ($$$$). It created more DVD coasters than good discs, nearly 100 DVD coasters in fact, and would only write properly to 3-4 specific types of media (other than CDRs, which it wrote to perfectly). The software wasn't at fault, the hardware was. Since then I've had a NEC (very cheap) and a Benq (also, very cheap) that have been pretty much a dream to work with, and only one or two coasters in hundreds of writes.

Notebook drives have to be thin, so they sacrifice a lot. First thing is speed... a 8X notebook drive will take around 50% more time to write the same amount of information at the same speed as a desktop drive. Second thing is reliability... all the small, frail parts aren't going to be as strong as a big desktop drive.

[waveydavey]

Forget to mention, use the lowest speed for burning! If you use fast speed like 8x or so may you've even problems!

The speed is the most important bit - some DVDs(& CDs) aren't 100% compatible with all drives when copying at high speed.

A while ago I had some Philips CDs one time which if I let them burn at the full CD speed (48x) even though they were marked on the packet as 56x compatible - it would fail at the last moment as you describe.

Run it at 1x - ok it'll take a long time but you can be 99% certain it'll work.

Hi Sorry to be a pain but still having problems. Took peoples advice and changed the writing speed. Couldn't see a way to change the speed in NTI which Reimar suggests is the tool used by Acer so went into Windows Media Player and changed it there from 'fastest' to 'slow' (doesn't give any actual speeds!) as the Windows Vista help says this sets the speed for all burning utilities on the computer. Then went into NTI DVD maker and saw it was set to x2.4. It didn't give me the chance to alter this but it's quite slow anyway.

Then did another Acer eRecovery and had the same problem - failing on the verification step. It also took the same amount of time to do the burn as before (24 minutes plus 5 minutes hanging around at the end before starting the verify). Rechecked in NTI and Windows Media Player and the speed was still set to x2.4 and 'slow' respectively so they hadn't been reset during the process.

Running out of disks now (been using Memorex DVD+R DL) so I've sent the girlfriend out to get some single layer +RWs and I'll try those unless anyone has any better ideas? - Mind you, my nearest and dearest will probably come back with a stack of karaoke VCDs..........

[Guest Reimar]

Forget to mention, use the lowest speed for burning! If you use fast speed like 8x or so may you've even problems!

The speed is the most important bit - some DVDs(& CDs) aren't 100% compatible with all drives when copying at high speed.

A while ago I had some Philips CDs one time which if I let them burn at the full CD speed (48x) even though they were marked on the packet as 56x compatible - it would fail at the last moment as you describe.

Run it at 1x - ok it'll take a long time but you can be 99% certain it'll work.

Hi Sorry to be a pain but still having problems. Took peoples advice and changed the writing speed. Couldn't see a way to change the speed in NTI which Reimar suggests is the tool used by Acer so went into Windows Media Player and changed it there from 'fastest' to 'slow' (doesn't give any actual speeds!) as the Windows Vista help says this sets the speed for all burning utilities on the computer. Then went into NTI DVD maker and saw it was set to x2.4. It didn't give me the chance to alter this but it's quite slow anyway.

Then did another Acer eRecovery and had the same problem - failing on the verification step. It also took the same amount of time to do the burn as before (24 minutes plus 5 minutes hanging around at the end before starting the verify). Rechecked in NTI and Windows Media Player and the speed was still set to x2.4 and 'slow' respectively so they hadn't been reset during the process.

Running out of disks now (been using Memorex DVD+R DL) so I've sent the girlfriend out to get some single layer +RWs and I'll try those unless anyone has any better ideas? - Mind you, my nearest and dearest will probably come back with a stack of karaoke VCDs..........

2.4 is the lowest speed! Ok, tell me, How you start the creation of the Recovery DVD's? please tell me every steps you do when switch on the computer, may you go the wrong way?!

[waveydavey]

2.4 is the lowest speed! Ok, tell me, How you start the creation of the Recovery DVD's? please tell me every steps you do when switch on the computer, may you go the wrong way?!

I restart the computer

Log on as Home (administrator)

Click on eRecovery Management on the Acer toolbar on my desktop

Select 'burn disk'

Select 'create factory default disk'

It tells me it needs 5.6GB. In the 'burn to' box it has already specified my DVD drive (e) and ticked 'verify'

Select 'next'

It then asks me to insert the DVD, I do this then click 'ok'

It then locks the keyboard and does the 'prepare' step (takes about 10 minutes). At this time a windows box appears asking which utility I want to burn the DVD with. It highlights Windows Media Player but I dont get chance to enter anything as the keyboard is locked. After the 'prepare' step it does the 'burn', this takes approx 24 minutes. It gets to 99% on the progress bar then seems to hang for 5/10 minutes (the light on the DVD drive is flashing all the time though)

It then says verifying and says an error has occurred about 10 seconds later. I click on the more details box and it gives the error message I mentioned earlier.

[Guest Reimar]

2.4 is the lowest speed! Ok, tell me, How you start the creation of the Recovery DVD's? please tell me every steps you do when switch on the computer, may you go the wrong way?!

I restart the computer

Log on as Home (administrator)

Click on eRecovery Management on the Acer toolbar on my desktop

Select 'burn disk'

Select 'create factory default disk'

It tells me it needs 5.6GB. In the 'burn to' box it has already specified my DVD drive (e) and ticked 'verify'

Select 'next'

It then asks me to insert the DVD, I do this then click 'ok'

It then locks the keyboard and does the 'prepare' step (takes about 10 minutes). At this time a windows box appears asking which utility I want to burn the DVD with. It highlights Windows Media Player but I dont get chance to enter anything as the keyboard is locked. After the 'prepare' step it does the 'burn', this takes approx 24 minutes. It gets to 99% on the progress bar then seems to hang for 5/10 minutes (the light on the DVD drive is flashing all the time though)

It then says verifying and says an error has occurred about 10 seconds later. I click on the more details box and it gives the error message I mentioned earlier.

There should be a point: System backup to optical disk in eRecovery Managment, use this option. Detach all devices connected to the computer!

If that not works, take the machine to Acer because than someting wrong wit the hardware! Best is if you in Bangkok, go to the Headoffice at Rama III Road!

[waveydavey]

2.4 is the lowest speed! Ok, tell me, How you start the creation of the Recovery DVD's? please tell me every steps you do when switch on the computer, may you go the wrong way?!

I restart the computer

Log on as Home (administrator)

Click on eRecovery Management on the Acer toolbar on my desktop

Select 'burn disk'

Select 'create factory default disk'

It tells me it needs 5.6GB. In the 'burn to' box it has already specified my DVD drive (e) and ticked 'verify'

Select 'next'

It then asks me to insert the DVD, I do this then click 'ok'

It then locks the keyboard and does the 'prepare' step (takes about 10 minutes). At this time a windows box appears asking which utility I want to burn the DVD with. It highlights Windows Media Player but I dont get chance to enter anything as the keyboard is locked. After the 'prepare' step it does the 'burn', this takes approx 24 minutes. It gets to 99% on the progress bar then seems to hang for 5/10 minutes (the light on the DVD drive is flashing all the time though)

It then says verifying and says an error has occurred about 10 seconds later. I click on the more details box and it gives the error message I mentioned earlier.

There should be a point: System backup to optical disk in eRecovery Managment, use this option. Detach all devices connected to the computer!

If that not works, take the machine to Acer because than someting wrong wit the hardware! Best is if you in Bangkok, go to the Headoffice at Rama III Road!

Thanks for your efforts Reimar, its appreciated

[astral]

I agree on the media point.

It took me some time to find a suitable brand of DVD disks to suit all needs.

It is not the solid standard that it ought to be.

Heaven help us when BluRay and HDTV become the norm.

There are already horror stories in the technical press

about HDTV devices refusing to communicate........

[waveydavey]

Success at last!

Finally managed to burn my recovery DVDs. After trying and failing with Memorex DVD+R Dual Layer it actually worked with some cheapo Princo +RW single layer disks, burning at x2.4. Don't know if the problem was the fact that I was using Memorex or whether it couldn't handle Dual Layer disks. Anyway, everything ok now so thanks to everybody who replied to my request for help.

I'm now going off to build a scale model of the Grand Palace with my collection of corrupted disks......