http://www.telegraph.co.uk/news/newstopics...ge-50-note.html

Arrogance, just extreme arrogance. After all the bank bailouts, these <deleted> should be bending over backwards to help and try to recover some of the respect they have lost.

Customer service? = zero.

Anybody who thinks the UK has a future in the financial service industry needs to rethink. High fees, no service, still insisting on delaying transfers by three days in the year 2009 unless you are prepared to pay a big fee.

I have never met anything other than a welcoming smile and willingness to help in Thailand.

http://www.telegraph.co.uk/news/newstopics...ge-50-note.html

Arrogance, just extreme arrogance. After all the bank bailouts, these <deleted> should be bending over backwards to help and try to recover some of the respect they have lost.

Customer service? = zero.

Anybody who thinks the UK has a future in the financial service industry needs to rethink. High fees, no service, still insisting on delaying transfers by three days in the year 2009 unless you are prepared to pay a big fee.

I have never met anything other than a welcoming smile and willingness to help in Thailand.Are you in the UK now?

so you would have to prove you are a customer first?but 5 pound fee is outrageous,and not a good way to encourage new customers.I think customers service is an alien concept in the UK now.

Was it a fixed amount or a percentage?

Had it been 150 Pounds the fee would correspond to about 3%. There were a thread on this forum a few years ago according to which it appeared to be standard that Thai banks charge 3% for changing coins - even if you are a customer and even if you use the coins to make a deposit on your account.

Don't be mistaken - banks aren't that different from country to country.

Was it a fixed amount or a percentage?

Had it been 150 Pounds the fee would correspond to about 3%. There were a thread on this forum a few years ago according to which it appeared to be standard that Thai banks charge 3% for changing coins - even if you are a customer and even if you use the coins to make a deposit on your account.

Don't be mistaken - banks aren't that different from country to country.

Having worked for one of the great and good UK banks I can say that, like the rest of the world, they are obsessed with shareholder value. The IRR (internal rate of return) for any division is about 12% which makes customer service, as we would rightly expect, a tad difficult. Again, it's a fundamental problem with western capitalism, wanting maximum value for shareholders whilst wanting good and fair old fashioned service. They just don't marry. That said, sounds like the accountant in the bank manager got the better of his judgement and the PR guy had to leave a nice lunch to pick up the pieces...

Not Thai related. Closed.