Wireless Router From True

[dttk0009]

I've been having a little trouble with True internet recently, mainly with speed (surprise surprise). I went into my own router to configure and optimize the settings and I noticed a little something right on the status page: (see attached)

Now, I'm paying a 5Mb local line, and should be getting 4Mb international, but I haven't managed to get more than 1.5Mb either way in the last 3 weeks or so. Does anyone know if the router is simply monitoring the current traffic going through it, or if it can measure the actual speed capacity of the phone line it's plugged into? Because if the latter is the case, I seem to be getting short handed in the local bandwidth department, which causes them to breach the terms of the contract, no? (As far as I know, they guarantee a certain percentage of local speed). Would this be enough evidence for a legal case? I feel a little odd paying for the full 5Mb if they've only supplied something almost 5 times slower, and this is the first time in my long time in Thailand that the local bandwidth is not up to speed.

Input would be great.

Cheer

edit - uploaded clearer image

Edited April 23, 2009 by dttk0009

[Veazer]

I've been having a little trouble with True internet recently, mainly with speed (surprise surprise). I went into my own router to configure and optimize the settings and I noticed a little something right on the status page: (see attached)

Now, I'm paying a 5Mb local line, and should be getting 4Mb international, but I haven't managed to get more than 1.5Mb either way in the last 3 weeks or so. Does anyone know if the router is simply monitoring the current traffic going through it, or if it can measure the actual speed capacity of the phone line it's plugged into? Because if the latter is the case, I seem to be getting short handed in the local bandwidth department, which causes them to breach the terms of the contract, no? (As far as I know, they guarantee a certain percentage of local speed). Would this be enough evidence for a legal case? I feel a little odd paying for the full 5Mb if they've only supplied something almost 5 times slower, and this is the first time in my long time in Thailand that the local bandwidth is not up to speed.

Input would be great.

Cheer

edit - uploaded clearer image

You're either getting screwed or your line is bad, but you're correct that you are not connected at the rate you are paying for. Can you go to the diagnostic page of the router and paste those results here? I'd interested to know what your signal to noise ratios are and your line attenuation.

At this point i would just point out the problem to them and keep a cool head about it, it's more likely user error or other issues rather than someone out to take advantage of you.

Your should also change your wireless from WEP to WPA2 PSK. It's takes just a few minutes to hack into a WEP connection.

[dttk0009]

I've been having a little trouble with True internet recently, mainly with speed (surprise surprise). I went into my own router to configure and optimize the settings and I noticed a little something right on the status page: (see attached)

Now, I'm paying a 5Mb local line, and should be getting 4Mb international, but I haven't managed to get more than 1.5Mb either way in the last 3 weeks or so. Does anyone know if the router is simply monitoring the current traffic going through it, or if it can measure the actual speed capacity of the phone line it's plugged into? Because if the latter is the case, I seem to be getting short handed in the local bandwidth department, which causes them to breach the terms of the contract, no? (As far as I know, they guarantee a certain percentage of local speed). Would this be enough evidence for a legal case? I feel a little odd paying for the full 5Mb if they've only supplied something almost 5 times slower, and this is the first time in my long time in Thailand that the local bandwidth is not up to speed.

Input would be great.

Cheer

edit - uploaded clearer image

You're either getting screwed or your line is bad, but you're correct that you are not connected at the rate you are paying for. Can you go to the diagnostic page of the router and paste those results here? I'd interested to know what your signal to noise ratios are and your line attenuation.

At this point i would just point out the problem to them and keep a cool head about it, it's more likely user error or other issues rather than someone out to take advantage of you.

Your should also change your wireless from WEP to WPA2 PSK. It's takes just a few minutes to hack into a WEP connection.

I had only switched to WEP today actually because my old router was acting funny and the only spare on had was the one True provided. Thanks for the heads up though I'll upload a noise/diagnostics report tomorrow as my girlfriend is downloading important stuff that can't be interrupted.

[Richard-BKK]

We have a 5mb line from True and the "up" rate say 8192 still the data transfer is closer to what you would expect of 5 or 4mb transfer (what we pay for).

But it must be clear 5 or 4mb doesn't fit well over a 1.5mb line.... so yes I would contact True for this...

[dttk0009]

I reset my router and adsl line and got a diagnostics report.

noise margin upstream: 13 db
output power downstream: 19 db 
attenuation upstream: 27 db
tone   0- 31: 00 00 00 23 55 67 78 88 88 88 87 77 77 76 55 44 
tone  32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
noise margin downstream: 9 db
output power upstream: 12 db 
attenuation downstream: 45 db
tone   0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  64- 95: 00 00 00 00 01 11 22 11 00 00 01 22 22 22 33 44 
tone  96-127: 44 44 45 56 66 66 66 55 45 44 43 33 21 11 11 11 
tone 128-159: 11 22 22 23 33 23 33 30 33 24 44 44 32 32 00 23 
tone 160-191: 44 34 54 44 44 45 44 44 43 43 31 02 24 44 33 14 
tone 192-223: 33 22 33 33 33 22 13 01 33 33 33 33 33 32 23 33 
tone 224-255: 33 33 33 32 22 33 33 33 32 00 23 22 12 22 22 22 
tone 256-287: 11 00 22 22 22 12 10 11 10 02 22 21 22 22 10 01 
tone 288-319: 11 01 11 01 00 00 00 00 00 00 00 00 00 00 00 00 
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
LAN Information:
IP Address: 192.168.1.1
IP Subnet Mask: 255.255.255.0

Good? Bad?

[Veazer]

Good? Bad?

Your noise margins are quite bad for the speeds you're shooting for IMHO, but the Thai Visa member Prasert is far more knowledgable than I on this subject. I would PM him or maybe he's reading now...

Have a look at his ADSL post here.

[dttk0009]

Good? Bad?

Your noise margins are quite bad for the speeds you're shooting for IMHO, but the Thai Visa member Prasert is far more knowledgable than I on this subject. I would PM him or maybe he's reading now...

Have a look at his ADSL post here.

Well the weird thing is, 3 days ago I had the speed that I am paying for, almost all day. Downloading at 500ish kb/s. Then at 4pm the ADSL signal disappears, I call True, they send 'a technician', he turns it back on an hour later and it's been stuck at 1.3 - 1.5 Mbit ever since. This is also a brand new phone line that was installed at the beginning of this month. It's a little puzzling to me as to why it's going through so many problems already.

[webfact]

Good? Bad?

Your noise margins are quite bad for the speeds you're shooting for IMHO, but the Thai Visa member Prasert is far more knowledgable than I on this subject. I would PM him or maybe he's reading now...

Have a look at his ADSL post here.

Well the weird thing is, 3 days ago I had the speed that I am paying for, almost all day. Downloading at 500ish kb/s. Then at 4pm the ADSL signal disappears, I call True, they send 'a technician', he turns it back on an hour later and it's been stuck at 1.3 - 1.5 Mbit ever since. This is also a brand new phone line that was installed at the beginning of this month. It's a little puzzling to me as to why it's going through so many problems already.

Your signal seems to "swing". Have you asked True before upgrade if your line is able to transmit a 5mb signal? I'll second member Veazar's concern regarding noise margin (and attenuation)

/edit technical addition

Edited April 24, 2009 by webfact

[dttk0009]

Good? Bad?

Your noise margins are quite bad for the speeds you're shooting for IMHO, but the Thai Visa member Prasert is far more knowledgable than I on this subject. I would PM him or maybe he's reading now...

Have a look at his ADSL post here.

Well the weird thing is, 3 days ago I had the speed that I am paying for, almost all day. Downloading at 500ish kb/s. Then at 4pm the ADSL signal disappears, I call True, they send 'a technician', he turns it back on an hour later and it's been stuck at 1.3 - 1.5 Mbit ever since. This is also a brand new phone line that was installed at the beginning of this month. It's a little puzzling to me as to why it's going through so many problems already.

Your signal seems to "swing". Have you asked True before upgrade if your line is able to transmit a 5mb signal? I'll second member Veazar's concern regarding noise margin (and attenuation)

/edit technical addition

Yep, they told me that my line is capable of 5Mbit max. I initially signed up for 8Mbit, but they weren't sure if my area could support that speed. Turned out it couldn't, so they just signed me up for the 5Mbit local/4Mbit inter package. It just seems that the problem is on their end. I mean, the technician that came here to inspect the line and our set up even said that all seems right here, and that the problem lies on their end. However, it's been like 2 or 3 weeks and they seemed to have forgotten about me

[Richard-BKK]

noise margin downstream: 24 db

output power upstream: 12 db

attenuation downstream: 27 db

If his noise level is bad then my must be roof breaking, still do good downloads....

Edited April 24, 2009 by Richard-BKK

[dttk0009]

Well, my local speed has finally dropped to 400kbps/510kbps and I feel exhausted trying to get any help from True. I'm pretty sure that they're not interesting in helping me fix the issue at this point, and it looks like it's getting worse day by day. I've been looking at Maxnet and it doesn't seem too bad. Does anyone have any experience with them? Reliable? What is the major difference between premier and indy package? Any other ISP's that can be recommended?