Farangdanny Posted May 13, 2009 Share Posted May 13, 2009 (edited) Nearly 12 months ago I bought new SMEG cookers. One one oven and two Induction Hobbs. What a disaster ! I was promised that the oven featured 'Pyroclean", by which all one needs to do is press the pyro button and an hour later, all the dirt from the oven is a little pile of dust on the base. All I got were the old fashioned detachable sides, that still have to be removed and cleaned. The design of the door is so bad that it must be taken apart and cleaned inside as the grease leaks in. One Induction Hobb works perfectly, the other works in 'fits and starts". I contacted SMEG agent in Bankkok five times. I never got a reply. Then I contacted SMEG Head Office in Italy. Never got a reply, but after third contact, early in April this year, I received a phone call from agent in BKK. They asked model numbers etc. and told me that they would come to repair 'sometime next month' ! I send another email to Head Office about the big delay. Still no reply but another call from BKK, they would come at the end of April ! They came............ I was told the problem is that one of them is an older model made in a different factory and they could do nothing, it is normal. I have contacted Head Office twice since then, even threatening to expose their disgusting service and equipment, still NO reply ! Must be a bit like they said about the Italian Tanks in the war..'Only two gears, one slow and one reverse' !! Stay away from SMEG Edited May 13, 2009 by Farangdanny Link to comment Share on other sites More sharing options...
WinnieTheKhwai Posted May 13, 2009 Share Posted May 13, 2009 (edited) And the greater moral of the story... use this: Far fewer disappointments.. And if it ever breaks then any gas shop guy around the corner can fix it. Edited May 13, 2009 by WinnieTheKhwai Link to comment Share on other sites More sharing options...
Maccheroncini Posted May 13, 2009 Share Posted May 13, 2009 Thanks for the warning Link to comment Share on other sites More sharing options...
iainiain101 Posted May 13, 2009 Share Posted May 13, 2009 And the greater moral of the story...use this: Far fewer disappointments.. And if it ever breaks then any gas shop guy around the corner can fix it. Not much of an oven! But similar with oven under are only a couple of thousand baht extra, our landlord got ours at Central. Iain Link to comment Share on other sites More sharing options...
WinnieTheKhwai Posted May 13, 2009 Share Posted May 13, 2009 Sorry, oven: Bought this one at Siam TV not too long ago. Forgot how much it was, which means it was cheap. Link to comment Share on other sites More sharing options...
Farangdanny Posted May 19, 2009 Author Share Posted May 19, 2009 UPDATE. I sent a copy of this post to SMEG Head Office in Italy. I got a phone call this morning. There was a new cooker just leaving Bangkok and it would be in my kitchen before the end of day !! The power of advertising !! Link to comment Share on other sites More sharing options...
ollylama Posted May 19, 2009 Share Posted May 19, 2009 i've always been a bit turned off by the name. too close to smegma. o Link to comment Share on other sites More sharing options...
Puwa Posted May 19, 2009 Share Posted May 19, 2009 i've always been a bit turned off by the name. too close to smegma. Someone had to say it. Link to comment Share on other sites More sharing options...
WinnieTheKhwai Posted May 20, 2009 Share Posted May 20, 2009 Now if it was a cheese brand I might have second thoughts.. But for kitchen appliances.. I just found out my .... err.... /that thing that sucks cooking fumes out of the house, it must have a name/ is a Smeg. Link to comment Share on other sites More sharing options...
liquido Posted May 20, 2009 Share Posted May 20, 2009 i've always been a bit turned off by the name. too close to smegma.o LOL...My friend had a vanity license plate in the USA "smegma" for the longest time on an old Rolls Royce...Not a well known word..He finally had to surrender the plate...lol.. Link to comment Share on other sites More sharing options...
sattahip Posted May 10, 2010 Share Posted May 10, 2010 UPDATE. I sent a copy of this post to SMEG Head Office in Italy. I got a phone call this morning. There was a new cooker just leaving Bangkok and it would be in my kitchen before the end of day !! The power of advertising !! Can you please give me contact details. I have the same sort of problem. I bought a B47,000-00 microwave. Worked OK but after one year inner glass door shattered. They came, they fixed, they charged (B6000-00) and they blamed installation. Well 1 hour ago with their repositioned microwave I am heating some chocolate and BANG there she goes ago. Call agents, advice "Microwave is under warranty but that does NOT include the inner glass" TIT mak mak. Tried SMEG's websites found on Google and all appear Kaput. Help Link to comment Share on other sites More sharing options...
butterisbetter Posted May 10, 2010 Share Posted May 10, 2010 I've had similar problems with SMEG. Definitely a brand to stay away from. Link to comment Share on other sites More sharing options...
CMX Posted May 10, 2010 Share Posted May 10, 2010 WtKhwai, Could that Smeggy thing you have be called an exhaust fan? Link to comment Share on other sites More sharing options...
BigWheelMan Posted May 12, 2010 Share Posted May 12, 2010 And the greater moral of the story...use this: Far fewer disappointments.. And if it ever breaks then any gas shop guy around the corner can fix it. The greater moral of the story is: This is Thailand, you pay ya money and hope for the best. In Thailand, some ya win, some ya lose. Link to comment Share on other sites More sharing options...
Donnyboy Posted May 12, 2010 Share Posted May 12, 2010 ^ especially when buying top european or exotic brands will be expensive/or difficult to repair, or get parts for Link to comment Share on other sites More sharing options...
Donnyboy Posted May 12, 2010 Share Posted May 12, 2010 UPDATE. I sent a copy of this post to SMEG Head Office in Italy. I got a phone call this morning. There was a new cooker just leaving Bangkok and it would be in my kitchen before the end of day !! The power of advertising !! Can you please give me contact details. I have the same sort of problem. I bought a B47,000-00 microwave. Worked OK but after one year inner glass door shattered. They came, they fixed, they charged (B6000-00) and they blamed installation. Well 1 hour ago with their repositioned microwave I am heating some chocolate and BANG there she goes ago. Call agents, advice "Microwave is under warranty but that does NOT include the inner glass" TIT mak mak. Tried SMEG's websites found on Google and all appear Kaput. Help we got a free microwave with our washer as part of a promotion, one of the cheapo type ones. it has no fancy push buttons or stainless steel/glass, just 2 dials, one as a timer the other nuke intensity has never missed a beat after 4 years! Link to comment Share on other sites More sharing options...
VocalNeal Posted May 12, 2010 Share Posted May 12, 2010 i've always been a bit turned off by the name. too close to smegma.o On behalf of all the Red Dwarf fans everywhere. WHAT THE SMEG...? Link to comment Share on other sites More sharing options...
sattahip Posted May 27, 2010 Share Posted May 27, 2010 UPDATE. I sent a copy of this post to SMEG Head Office in Italy. I got a phone call this morning. There was a new cooker just leaving Bangkok and it would be in my kitchen before the end of day !! The power of advertising !! Can you please give me contact details. I have the same sort of problem. I bought a B47,000-00 microwave. Worked OK but after one year inner glass door shattered. They came, they fixed, they charged (B6000-00) and they blamed installation. Well 1 hour ago with their repositioned microwave I am heating some chocolate and BANG there she goes ago. Call agents, advice "Microwave is under warranty but that does NOT include the inner glass" TIT mak mak. Tried SMEG's websites found on Google and all appear Kaput. Help I eventually found the Smeg Italy website and email and put my problem to them. Lo and behold 2 days ago the Thai agent calls. "We will replace your microwave glass free of charge". This was done today and I have emailed my thanks to Smeg HQ. I was impressed that their initial reply was by return email and obviously they followed up very quickly. There IS value then in buying premium goods from companies that back their products. Well done Smeg Link to comment Share on other sites More sharing options...
rixalex Posted May 27, 2010 Share Posted May 27, 2010 I bought a B47,000-00 microwave. Have you completely lost your mind? Link to comment Share on other sites More sharing options...
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