Ubc/true Satellite Changed?

[steelepulse]

I woke up today and can get no signal.  I have a box and a UBC card, but now I'm showing signal strength is OK, but signal quality is 0.  Did something change, or is my card now no good?

[QED]

I woke up today and can get no signal. I have a box and a UBC card, but now I'm showing signal strength is OK, but signal quality is 0. Did something change, or is my card now no good?

I have the same down here in Banchang. I assumed it was something to do with a really violent thunderstorm we had, but that moved off a few hours ago and still no signal.

Where are you steelepulse?

[steelepulse]

I'm in Phuket and I bought the multiple satellite/multiple box set up a few years ago and then it all went to crap, so the guy I bought the system from has been paying my UBC/True bill.

[mmcsusnret]

I'm also in Phuket and there has been no changes noted today, it's working fine. Try pulling the smart card out and reinserting it again. Sometimes when I have a signal problem, that does the trick. Or it could be that the "guy you bought the system from" is no longer paying the bill.

[steelepulse]

I played around with the setup and when I scan the dish, there is no signal, yet when I scan the transponder it shows I have a good signal.  When I scan the transponder, all the channels are there, but even after removing and reinserting the card, I get the " no audio or video" message.

[citizen33]

I played around with the setup and when I scan the dish, there is no signal, yet when I scan the transponder it shows I have a good signal.  When I scan the transponder, all the channels are there, but even after removing and reinserting the card, I get the " no audio or video" message.

Try a system reset. Some boxes will reset when disconnected from the mains: some need a special combination of buttons pushed. Perhaps you could find the user manual online.

[gosompoi]

Call UBC

[craig]

This probably has nothing to do with your particular problem...but here is a heads up. Last week my box died... We have another box in my wife's house (I chose to have two small houses..gives me privacy) where she has the Knowledge package...I have the Platinum...She brought her box to my house. We hooked it up and put my card in it. Nothing worked..so, we took the box back to her house where she watched tv.

Several days late, with my problem solved with a replacement box, my wife's box stopped working...no reception...She called True and they said...if you use another card in the box, then in a few days the box will refuse service...True said they automatically disabled a box if another card was used in it..this is to prevent someone stealing a card and using it.

So it goes.

[rodcourt49]

This probably has nothing to do with your particular problem...but here is a heads up. Last week my box died... We have another box in my wife's house (I chose to have two small houses..gives me privacy) where she has the Knowledge package...I have the Platinum...She brought her box to my house. We hooked it up and put my card in it. Nothing worked..so, we took the box back to her house where she watched tv.

Several days late, with my problem solved with a replacement box, my wife's box stopped working...no reception...She called True and they said...if you use another card in the box, then in a few days the box will refuse service...True said they automatically disabled a box if another card was used in it..this is to prevent someone stealing a card and using it.

So it goes.

Grat preamble..my wifes' box stopped working too..so I came to Thailand

[QED]

This probably has nothing to do with your particular problem...but here is a heads up. Last week my box died... We have another box in my wife's house (I chose to have two small houses..gives me privacy) where she has the Knowledge package...I have the Platinum...She brought her box to my house. We hooked it up and put my card in it. Nothing worked..so, we took the box back to her house where she watched tv.

Several days late, with my problem solved with a replacement box, my wife's box stopped working...no reception...She called True and they said...if you use another card in the box, then in a few days the box will refuse service...True said they automatically disabled a box if another card was used in it..this is to prevent someone stealing a card and using it.

So it goes.

Grat preamble..my wifes' box stopped working too..so I came to Thailand

Forgot about this thread. Eventually phoned UBC and expected the usual runaround - girl says disconnect the power for 5 seconds and plug it back in - standard helpline response. I said I already tried that (as I couldn't be bothered) and after another 20 mins she couldn't fix it and called an engineer to come the next day.

My g/f came back later that day and asked what happened. I explained and she unplugged and reconnected it, and hey presto it worked. I was a bit red faced but did manage to cancel the engineer's visit in time - I will listen next time!

[monty]

Hard to say, but to me it sounds like either a broken box or a broken LNB (the little thing in the middle of your dish where the cable is hooked up to).

The "quality" your box reports, is how clear it can distinguish between the noise and the actual signal. Get 0 and maximum signal strength, looks like it's only noise being received at full signal strength...