I bought a dell inspirion 1545 in HK in october...

I got the worldwide next day onsite warranty, within the price ( about $800 all in)

On Sunday afternoon, I am in Phuket, apparantly a power surge just blew the motherboard instantly!!

( yes i have now bought an adapter!!!)

The good thing with dell, is the service tag number, so on Sunday i checked on the dell site, and I saw I had 221 days warranty left.

On Monday morning I called the Dell support line in thailand... dreading the up-coming brick walls...

to my surprise, they spoke very good english, and promised me an engineer next day in Phuket....

I made him repeat this 3 times.. and sure enough, he confirmed everything

he knows I bought in HK, I am in Phuket, and I need next day support.....

This morning at 10am, an engineer phoned, brilliant english, and said he would be with me in Kamala at 2pm

1.55pm he called me, and I met him to follow me to my house

1 hour later, my laptop has a new motherboard, and is as good as new!!!

To be honest, for once I am amazed, 27 hours from reporting the fault to it fixed in Thailand, is unbelieveable!!!, and no money involved, no excuses, no endless calls and tricks to get extra baht!!!

Another reason why I bought this laptop, is that it has a water-proof keyboard.... ( last one I screwed up, when I dropped a pint on it!!)

I know some people slag off dell, but i bet sony, apple, HP, tosh... would not genuinely fix the machine in a day... in your house!!!

( i promise I am not a Dell rep.... but considering a new motherboard is virtually same cost as the whole machine!, and I bought in another country... i am very happy!!!)

and relieved!!!

so after enough crap I give this country

WELL DONE DELL.co.th

nick

Edited February 2, 201016 yr by nickthebrit

Nice story. That sort of experience can make customers very brand loyal.

That is indeed refreshing to see in Thailand.

There are 2 other places that have brilliant warranty support as well, but that is still carry-in. So +1 for Dell on that one.

Following your comments about Dell,I decided to buy the Dell Inspiron 1564 from Dells Phuket branch.

They did not have this model in stock and i was told it would take one month to order this model.

Does anyone know where I can find this model in the Phuket area or failing that somewhere in Thailand

thanks.

I worked 3 years for Dell EMEA at customer support and service minding is always there.

I keep using Dell whatever I'm not working anymore for this company