Is Adsl Here Nothing More Than A Joke ?

[Butterfly]

So much for Thailand become the Technology hub of Asia

I mean you would think with the high demand, they could buy and hire the personel to setup the infrastructure needed for ADSL and promote small businesses, Internet and hi tech companies here. But no, instead they have losy technicians, bad equipment and no technical support for their customers.

Even China has better ADSL and technical support

Are we asking the impossible ?

[monty]

Thailand should very urgently get rid of the monopolistic government agencies!

It is them who make life so hard for the ISP's, you would be amazed to know that only a few of the biggest ISP's are able to turn in a profit, and very barely at that

Only just recently the law where every ISP had to give 30% of their shares to CAT (for free of course) in order to receive their licenses was abolished.

At the moment the only ISP who was able to take advantage of this was KSC.

Only because they were lucky that their license expired just after the new law came into effect.

The other ISP's will have to wait until their current licence expires and they can apply for the new one under the new law!(and get back their 30% shares from CAT)

TIT

[Butterfly]

Thailand should very urgently get rid of the monopolistic government agencies!

It is them who make life so hard for the ISP's, you would be amazed to know that only a few of the biggest ISP's are able to turn in a profit, and very barely at that 

TIT

<{POST_SNAPBACK}>

I believe you. I am not sure it's all the government agency fault. I think the ISP are too clueless and cheap to invest into decent equipment and personel, and like you said, if the profit margin is small, it's hard to invest more into something you don't make much of anyhow.

[SK1972]

I think ADSL in Thailand is such a joke and a laugh. I personally have tried TRUE, TOT and Buddy Broadband.

All of them suck!!! It is so slow and at times you just cannot use it. They call this ADSL? All Dumb Sucker's Line?

Online customer service is useless. It's as if they have no brains but use a manual to follow step-by-step to answer customers. They do not listen to you nor answer your questions.

Horrible! I threw back the equipment for ADSL. I threw away one particular ADSL provider's equipment as I was "promised the world" (that they are the best) and they could not even get it going and running. They sent technicians/computer nerds but nothing. A bunch of baloney IMO!

[Shivek]

I think ADSL in Thailand is such a joke and a laugh.  I personally have tried TRUE, TOT and Buddy Broadband.

All of them suck!!! It is so slow and at times you just cannot use it.  They call this ADSL?  All Dumb Sucker's Line?

Online customer service is useless. It's as if they have no brains but use a manual to follow step-by-step to answer customers. They do not listen to you nor answer your questions.

Horrible! I threw back the equipment for ADSL. I threw away one particular ADSL provider's equipment as I was "promised the world" (that they are the best) and they could not even get it going and running. They sent technicians/computer nerds but nothing. A bunch of baloney IMO!

<{POST_SNAPBACK}>

How was Buddy Broadband was it good? Did u get the 2 mbps pack? How much was the international download speed which u were getting?

Yeah, i too believe ADSL in Thailand suck as America and Europe or even places like Malaysia has good and reliable DSL and Thailand doesnt even have DSL but it has ADSL. Hope it improves.

[SK1972]

Buddy broadband is the worst!!! They are the ones I did this to :-

threw away one particular ADSL provider's equipment as I was "promised the world" (that they are the best) and they could not even get it going and running. They sent technicians/computer nerds but nothing. A bunch of baloney

I personally think either Sg or Japan would be the ideal hub for Asia. Definitely NOT Thailand.

Edited August 17, 2005 by SK1972

[Firefoxx]

If some of you would remember the broadband situation only a scant couple of years ago in Thailand... There was no unlimited broadband, you had to pay by the hour. If you used 128k, and left it on the whole month, your bill came to a whopping 20,000 baht. After that, there was unlimited broadband, but you were limited to only sites in Thailand... if you wanted to connect anywhere else, again the hourly billing. Coverage was really bad, limited to only a few parts of Bangkok.

So the situation has improved... it's not rock-bottom... but there's still a lot of room for improvement.

There is no "DSL", as such. There's ADSL, which is the norm in nearly all countries (including America, Europe, and Malaysia). Then there's SDSL and VDSL, which are usually only available for businesses. Thailand's ADSL standard is G.Dmt and G.Lite, both of which are very common throughout the world.

The main complaint is bad speed to international sites. The main cause is little international bandwidth (not bad phone lines or bad equipment). The main culprit is the Communications Authority of Thailand. You want to complain, complain to them.

[Butterfly]

Bullshit, even accessing local website doesn't work and doing speed test on local websites give you the same lousy speed as International sites.

Improving yes but at Thai speed, which is basically too slow. The Chinese are at the door laughing

[Hikage]

So much for Thailand become the Technology hub of Asia 

I mean you would think with the high demand, they could buy and hire the personel to setup the infrastructure needed for ADSL and promote small businesses, Internet and hi tech companies here. But no, instead they have losy technicians, bad equipment and no technical support for their customers.

Even China has better ADSL and technical support 

Are we asking the impossible ? 

<{POST_SNAPBACK}>

The way I read it is just that there is an inadequate international link. So the ISPs are forced in to advertising packages that they know they cannot provide to stay in the market. You can blame the ISPs for this all you want (and I do to some degree) but they are TRYING to get for bandwidth for their customers, only CAT will not provide it. My guess is that the existing underlying (hardware) infrastructure is not capable of higher speeds.

Having just moved to Japan, the difference is unbeleivable. BT is flying at 4mb rather than the 5kb I was getting on True.

Edited August 17, 2005 by Hikage

[Butterfly]

Buddy broadband is the worst!!!   They are the ones I did this to :-

threw away one particular ADSL provider's equipment as I was "promised the world" (that they are the best) and they could not even get it going and running. They sent technicians/computer nerds but nothing. A bunch of baloney

I personally think either Sg or Japan would be the ideal hub for Asia. Definitely NOT Thailand.

<{POST_SNAPBACK}>

Singapore is definitely better. Better for business and even partying now since there is no more silly curfew and they have 24 hours disco. Notice how few Singaporians are coming to Thailand now. They used to come here all the time, now they stay home. Better Internet for Porn and better discos. To make things worse, they get the best Thai girls who go there for more money. This little paradise is doomed

Edited August 17, 2005 by Butterfly

[Shivek]

When i said DSL i meant something better than ADSL and it also included those which u mentioned. I agree with Butterfly.

[Insight]

Singapore was better 5 years ago than Thailand currently! It's miles ahead now. Thailand is way, way, way behind...

CAT is definitely the culprit - a traceroute to any IP outside of Thailand will tell you that.

/Edit: Oh hello...

7 63 ms 45 ms 44 ms 202.47.254.133

8 27 ms 48 ms 47 ms 202.47.253.138

9 259 ms 258 ms 258 ms 202.47.253.194

WHOIS for 202.47.253.0

Edited August 17, 2005 by Insight

[monty]

I guess I can feel lucky by having lived the last 12 years in Thailand.

I've been through pretty much every available internet connection available over here.

From dial-up, through isdn to satellite (both iptv and ipstar) and now adsl.

So I never experienced these "cheap flying" speeds in other asian/European country's, meaning my 512/256 adsl now feels lightning fast

I recently came to realize that only on the more expensive packages the ISP's can deliver something resembling broadband internet.

Realizing the enormous overhead the CAT creates for the ISP's, I can fully understand that they cannot offer good quality 512/256 connections for 590 Baht/month!

It seems that the sweet spot is around 2500 Baht/month for 512/256 speed. At this price level the ISP can give an acceptable service. (still not brillant mind you)

This does not mean I agree with how they market their products though. Not everybody knows the local situations over here, and most will feel duped when their cheap packages are not what they hoped for.

Also, it's neigh to impossible to find out what to expect from a certain package (save for browsing this little forum )

And Butterfly, downloading from local sites always gives me full speeds. Problems with this mostly indicate technical problems somewhere...

And investing in decent personel is simply out of their league. They would need to hire very expensive foreigners, since the local educational system simply doesn't churn out enough qualified technicians!

Anyway, as long as Thaivisa pops up within 2 seconds after I open my browser, I'm happy

[kid]

I guess I can feel lucky by having lived the last 12 years in Thailand.

I've been through pretty much every available internet connection available over here.

From dial-up, through isdn to satellite (both iptv and ipstar) and now adsl.

So I never experienced these "cheap flying" speeds in other asian/European country's, meaning my 512/256 adsl now  feels lightning fast 

I recently came to realize that only on the more expensive packages the ISP's can deliver something resembling broadband internet.

Realizing the enormous overhead the CAT creates for the ISP's, I can fully understand that they cannot offer good quality 512/256 connections for 590 Baht/month!

It seems that the sweet spot is around 2500 Baht/month for 512/256 speed. At this price level the ISP can give an acceptable service. (still not brillant mind you)

This does not mean I agree with how they market their products though. Not everybody knows the local situations over here, and most will feel duped when their cheap packages are not what they hoped for.

Also, it's neigh to impossible to find out what to expect from a certain package (save for browsing this little forum )

And Butterfly, downloading from local sites always gives me full speeds. Problems with this mostly indicate technical problems somewhere...

And investing in decent personel is simply out of their league. They would need to hire very expensive foreigners, since the local educational system simply doesn't churn out enough qualified technicians!

Anyway, as long as Thaivisa pops up within 2 seconds after I open my browser, I'm happy   

<{POST_SNAPBACK}>

These tests were taken 7:15 Pm here in Pattaya I don't understand the problem some are having it had been this fast most always and never under 350bps ever. so I would say that Maxnet4home is delivering what they said they would and not at 2500 Bhat but at 790 baht a month seems I am the exception and not the rule but I find it hard to believe that others are having so many problems

This test was taken using http://myspeed.streamguys.com/myspeed/

MySpeed Results

Download 481,144 bps

Upload 186,448 bps

QOS 92%

RTT 40 ms

MaxPause 113 ms

This second test was taken using PC Pitstop http://www.pcpitstop.com/internet/BandwidthResults.asp

Download Bandwidth Test Results

Download speed: 473 Bps

[tuky]

Funnily enough I have not had a problem with my ipstar (other than IDU and ODU failures). It is expensive at 3.5k+ a month for 256/128 and considering i only use it for 2 weeks every 2 months. But it sure is good to have it when I get home...

[Plus+]

What's Ipstar? Isn't it the satellite that was launched last week and will be operational next month only?

Five years ago, just before the elections, a friend of mine said: "I don't mind Taksin at all, he'll wire up the whole country". And the man delivered - the shittiest internet connections in Asia (but still ahead of Burma and Laos). Yeah, it's better than two years ago but this is not how I judge their progress - compare Thailand to the neighbours. They still have more broadband sunscribers in tiny Singapore, and not on some 256/128 packages.

Last year they pushed for cheap broadband and the number of users frew exponentially. The problem, as I understand, is that with cheap prices they haven't got any money left to invest in infrastructure. Thus in our new house, on the outskirts of Bangkok, ADSL is simply unavailable. Maybe when they build new exchange stations here. Last I read TOT was having it in their business plans for 2007-2009. So it's only modem at home for me.

Modem capital of Asia, if not the whole world, that's what they should call it - more modem users per capita than anywhere else.

They are absolutely hopeless.

[The Coder]

I would encourage anyone with performance problems to contact your ADSL provider technical support and request they fix it or at minimum clarify the performance you should reasonably expect and let them know if that is below your expectations. Complaining here does nothing and this subject is beaten to death many times over.

And note for a substantial price hike, true now offers guaranteed bandwidth packages in addition to the fake packages we are already too familiar with.

[Firefoxx]

True has always offered many levels of service, as do all other ISPs. Buy the home/consumer package and get your bandwidth shared with tens of other subscribers... depending on the number and their usage habits, your results will vary from stellar to abyssmal. Buy an SME package, and the number of people you share with goes down, and the speed goes up. Buy a corporate package, and share with even less. Of course the corporate line costs hundreds of thousands per month (megabit lines) vs the couple of thousand for a home package.

There's not much you can do, with CAT taking the lions share of international bandwidth costs. Well, you could bomb CAT... nobody would mourn the loss.

I wonder if anyone's actually gotten results by complaining... I certainly haven't. Once I even got my service cut for a week after complaining. Some people say that True supposedly guarantees 60% international speed, which I think is a pipedream.

[Hikage]

1 week after I canceled my True package (with glee) they called me (service at last) to see why I had canceled. I said "It's a bit slow, but I guess you've heard that before right?" and she just goes "yep".

Edited August 17, 2005 by Hikage

[meadish_sweetball]

True cable modem in central Chiang Mai rocks.

I am really happy with my connection here, no complaints at all.

Only one 20 -hour glitch and two one-hour glitches in 10 months.

Granted, the international speeds are rather slow, but more and more stuff becomes available locally anyway.

[Insight]

Where it all goes tits up:

IIG can serve as the Internet Gateway of Thailand which easily connects to global networks. Since ISPs do not need to pay for their own IPLCs which costs more expensive. All ISPs can reduce large amount of Internet costs.

Is that their excuse for nicking 30% shares in all Thai ISP's?

No, hang on...

[Firefoxx]

That's nice... guess who's responsible for the "large amount of Internet costs"? CAT themselves, of course.