bagan68 Posted July 4, 2011 Share Posted July 4, 2011 Hello to everybody! I have a problem in my labtop that runs Windows XP with this program(Personal Shield Pro) that has been auto-instaled and is blocking my acces to any action in the computer with the message "The file is infected Buy Personal Shield Pro to get rid of virus". I read in internet that it is a scam . Also that it is quite difficult to get rid of it. I am not an expert so if anybody can give me the contact of a person or a shop in Chiang Mai that can do it I will very thankful. Thanks a lot for your help, Cheers, Link to comment Share on other sites More sharing options...
MrChangers Posted July 4, 2011 Share Posted July 4, 2011 (edited) First thing you can do is go to the start button and select Control Panel. Locate Windows Defender and update. Run a full scan. Failing that let me know and I should be able to assist you. May be easier to PM me. Edited July 4, 2011 by MrChangers Link to comment Share on other sites More sharing options...
Dellboy218 Posted July 4, 2011 Share Posted July 4, 2011 (edited) This supposedly is a free personal shield removal tool, that is of course if you have enough funcionality left on your computer to make use of it! http://www.2-spyware...shield-pro.html Edited July 4, 2011 by Dellboy218 Link to comment Share on other sites More sharing options...
uptheos Posted July 4, 2011 Share Posted July 4, 2011 This supposedly is a free personal shield removal tool, that is of course if you have enough funcionality left on your computer to make use of it! http://www.2-spyware...shield-pro.html If it's the virus I'm thinking of, it won't let you access control panel or anything else and It needs an expert to get rid of it for you. I use a guy called Suchart, I don't know how he rates among other ex pats, but he has got me out of trouble a few time. You are welcome to his mobile number 0895563931. I'm sure others will be along soon. Good luck. Link to comment Share on other sites More sharing options...
simoncnx Posted July 4, 2011 Share Posted July 4, 2011 if you can use your laptop at all there are many sites which will do a free online scan alternatively try restore but mot infections delete all your restore points. not sure if xp has bit defender. try avg Link to comment Share on other sites More sharing options...
Raindancer Posted July 4, 2011 Share Posted July 4, 2011 (edited) Might I suggest that you call NIK... 0891929761. He speaks English and his call out fee is 400 baht, whether it is for i minute or for one day. He will sit with you and resolve the problem until it is finished....Same cost . I have used his services a few times and I am totally satisfied with his expertise with computers and their varying problems. I have no business affiliation with him ....just a satisfied customer. Best of luck. Edited July 4, 2011 by Raindancer Link to comment Share on other sites More sharing options...
Yelly Posted July 4, 2011 Share Posted July 4, 2011 If you can still access your web browser and download and install a file, I highly recommend Malware Bytes Anti-Malware. Anytime I have a problem, I use this program and problem solved.(It's free!)http://www.malwarebytes.org/ Link to comment Share on other sites More sharing options...
james24 Posted July 4, 2011 Share Posted July 4, 2011 Mate I juts googled it an its not that hard to remove. If youre a complete amateur I reckon it will take you about half an hour to do it. Alternatively pm me Link to comment Share on other sites More sharing options...
MrChangers Posted July 4, 2011 Share Posted July 4, 2011 Mate I juts googled it an its not that hard to remove. If youre a complete amateur I reckon it will take you about half an hour to do it. Alternatively pm me I agree with James save your hard earned cash and let Farangs help Farangs it is not a major deal but a pain in the bottom Link to comment Share on other sites More sharing options...
sierra01 Posted July 4, 2011 Share Posted July 4, 2011 I had it last week, I'm running Windows 7 Home Edition. All I did was restore the computer to an earlier time......problem solved! I deleted all the restore points and made a new one just to be safe. Link to comment Share on other sites More sharing options...
MichaelWilliams2 Posted July 5, 2011 Share Posted July 5, 2011 That's the answer. I can attest to that. I've gotten that virus way too many times... I must surf too much! After much flailing around I discovered the Restore method. Sometimes, the virus will block you from getting into Restore. In that case, you'll need to do a safe boot. Here's how: turn off your computer. Turn it back on and while it is starting to boot up, press the F8 several times. That will bring up a boot menu. Use the arrow keys to get into Safe Mode With Networking. Get into Restore from there. Link to comment Share on other sites More sharing options...
techno Posted July 5, 2011 Share Posted July 5, 2011 Might I suggest that you call NIK... 0891929761. He speaks English and his call out fee is 400 baht, whether it is for i minute or for one day. He will sit with you and resolve the problem until it is finished....Same cost . I have used his services a few times and I am totally satisfied with his expertise with computers and their varying problems. I have no business affiliation with him ....just a satisfied customer. Best of luck. I am the same as raindancer and would highly recommend Nik.He does home visits and is not expensive Link to comment Share on other sites More sharing options...
kurnell Posted July 5, 2011 Share Posted July 5, 2011 I had it last month. My IT guy told me to go to safe mode and then delete it. Worked fine Link to comment Share on other sites More sharing options...
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