khunken Posted October 24, 2011 Share Posted October 24, 2011 Could some helpful TV people check the following URL: www.schaeffersresearch.com to which I cannot gain access. Using True online & Firefox, IE & Chrome, I always receive a 'taking too long to respond message'. I suspect this is a True problem as I can access the site using an unmentionable indirect method. Thanks Link to comment Share on other sites More sharing options...
ShannonT Posted October 24, 2011 Share Posted October 24, 2011 Take a look here: About 10% of websites worldwide are unreachable via TRUE for at least a week now. Lots of other people are having the same problems. TRUE keeps denying that it's their problem when calling them. Link to comment Share on other sites More sharing options...
Supernova Posted October 24, 2011 Share Posted October 24, 2011 Routing issue... Only workaround is to use their proxy server. Link to comment Share on other sites More sharing options...
ShannonT Posted October 24, 2011 Share Posted October 24, 2011 Routing issue... Only workaround is to use their proxy server. Routing issue ...but for over a week? Seems they don't know how to fix it. Their proxy server returns Access Denied error, so it's useless. Link to comment Share on other sites More sharing options...
Supernova Posted October 24, 2011 Share Posted October 24, 2011 Routing issue ...but for over a week? Seems they don't know how to fix it. True been having a lot of problems as of late (i.e. service outage two weeks ago, proxy downtime etc). They'll get it fixed, but it may take a while... Their technical staff don't even know what a proxy server is... Go figure. Their proxy server returns Access Denied error, so it's useless. Works fine on my end. Link to comment Share on other sites More sharing options...
MikeWill Posted October 24, 2011 Share Posted October 24, 2011 Works fine on my end too - TRUE in Bangkok. Link to comment Share on other sites More sharing options...
ShannonT Posted October 24, 2011 Share Posted October 24, 2011 Works fine on my end too - TRUE in Bangkok. With proxy or without? The proxy seems to work for me, but suddenly and for no reason I get an Access Denied error for 5-10 minutes until I refresh 500 times, then it starts working again. Link to comment Share on other sites More sharing options...
MikeWill Posted October 24, 2011 Share Posted October 24, 2011 Proxy switched OFF. Link to comment Share on other sites More sharing options...
Supernova Posted October 24, 2011 Share Posted October 24, 2011 www.schaeffersresearch.com Times out. Need to enable proxy to access site. Link to comment Share on other sites More sharing options...
khunken Posted October 24, 2011 Author Share Posted October 24, 2011 Thanks for the response Shannon & Supernova. I've just configured Firefox to use the proxy.trueinternet.co.th (from the other thread about this problem) and it works for me. I agree with Shannon that True's customer service stinks. Nearly as bad as True Visions! Ken Link to comment Share on other sites More sharing options...
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