Huge Packet Loss And Latency On Internet True Move Cable 10Mb

[malakof]

Hello,

I am very new to Thailand and to this forum, and just got a new wired internet conection with cable via True Move Service 10MB.

I a m working in IT, and I experience huge packet loss (by huge I mean no less than 55% and often going to 90%) on pingtest.net towards hong kong servers and europe as well.

The speed seem calibrated, i get 10MB download speed, once the test is willing to start which take some time.

As a result i get a very sluggish internet connection and Latency of course.

Below is a traceroute output i did (sometimes it's even worse!!), with huge latencies before leaving thailand actually. Tested also with other tools seems that problems occurs around static.asianet.co.th and trueintergateway.com (with a lot of hops also on these servers).

At this point of network infrastructure quality if this is in cause, it makes nearly impossible for any serious IT worker to do one job without loosing huge amounts of time.

I precise i ll make this tests directly ethernet wired to the cable modem (Thomson TCW750-4) to avoid any wifi or gateway problems.

Will call True Move on Monday, maybe they will perform a check on modem, or line, but i am not sure the problem is located in my "installation".

My questions are very simple. Are you experiencing same problems with same or other ISP ? Temporary / Permanent ? Could this be related to modem setup or does True Move network is really bad and better to switch to another company (if even this is possible to bereak contract :-) ?

Thanks for your insights.

traceroute to www.gandi.net (217.70.184.1), 64 hops max, 52 byte packets

1 10.24.0.1 (10.24.0.1) 7.979 ms 8.786 ms 7.863 ms

2 10.92.228.45 (10.92.228.45) 7.891 ms 7.203 ms 21.455 ms

3 203-144-128-22.static.asianet.co.th (203.144.128.22) 18.342 ms

203-144-128-30.static.asianet.co.th (203.144.128.30) 20.587 ms

61-90-132-86.static.asianet.co.th (61.90.132.86) 52.959 ms

4 58-97-4-45.static.asianet.co.th (58.97.4.45) 22.275 ms

203-144-128-9.static.asianet.co.th (203.144.128.9) 20.268 ms

58-97-4-45.static.asianet.co.th (58.97.4.45) 22.825 ms

5 61-91-210-225.static.asianet.co.th (61.91.210.225) 17.235 ms 26.348 ms

61-91-210-233.static.asianet.co.th (61.91.210.233) 18.457 ms

6 203-144-144-28.static.asianet.co.th (203.144.144.28) 19.203 ms 18.158 ms 19.195 ms

7 61-91-210-5.static.asianet.co.th (61.91.210.5) 17.584 ms 19.728 ms 16.081 ms

8 tig-net28-157.trueintergateway.com (122.144.28.157) 20.614 ms 22.905 ms 20.870 ms

9 sg-icr-gs2-26-218.trueintergateway.com (122.144.26.218) 532.828 ms 258.280 ms 630.445 ms

10 tig-net242-33.trueintergateway.com (113.21.242.33) 254.320 ms 634.585 ms 256.436 ms

11 tig-net241-214.trueintergateway.com (113.21.241.214) 251.373 ms 383.770 ms 252.138 ms

12 linx.lon.gandi.net (195.66.225.20) 243.570 ms 249.868 ms 246.287 ms

13 p253-gdist3-d.paris.gandi.net (217.70.176.186) 248.331 ms 246.737 ms 358.334 ms

14 website.vip.gandi.net (217.70.184.1) 247.672 ms 247.170 ms 358.422 ms

[urandom]

what are your current MTU settings?

[malakof]

On my mac os computer, MTU is set to default, that is 1500.

[urandom]

should be 1492, you may want to try to see if it helps.

Edited January 15, 2012 by urandom

[Darrel]

"I experience huge packet loss (by huge I mean no less than 55% and often going to 90%) on pingtest.net towards hong kong servers and europe as well"

Any particular time of day?

In my experience connections from here to Europe are pretty poor.

[rakman]

What is the IP of your MAC?

If this is the first hop (your router) then there might be a duplex mismatch between the MAC and the router.

1 10.24.0.1 (10.24.0.1) 7.979 ms 8.786 ms 7.863 ms This should be next to nothing.

What speed and duplex settings are you using. Can you log into the router and check settings?

[Pib]

I'm on the True cable 20Mb plan and when I issue a "tracert www.gandi.net" command my trace result is short and sweet as follow:

tracert www.gandi.net

Tracing route to www.gandi.net [217.70.184.1]

over a maximum of 30 hops:

1 253 ms 249 ms 248 ms website.vip.gandi.net [217.70.184.1]

Trace complete.

What would be the format of the tracert command to get the detailed result like the OP is getting?

[rakman]

I'm on the True cable 20Mb plan and when I issue a "tracert www.gandi.net" command my trace result is short and sweet as follow:

tracert www.gandi.net

Tracing route to www.gandi.net [217.70.184.1]

over a maximum of 30 hops:

1 253 ms 249 ms 248 ms website.vip.gandi.net [217.70.184.1]

Trace complete.

What would be the format of the tracert command to get the detailed result like the OP is getting?

Are you using a vpn?

Nothing special is required.. it would seem you are very close to 217.70.184.1

Edited January 16, 2012 by rakman

[Pib]

Nope, not using VPN...right here in Bangkok.