Nexus S Screen Broken

[raro]

Darn, my phone slipped out of my hand today when getting in the car and the screen broke...in Bangkok now, where to fix that? MBK? Samsung shop? How much? Anyone done that before?

[raro]

oooops, posted in the wrong forum

///moved

[lomatopo]

You'll have walk around MBK and ask at the many repair shops. I suspect you'll have to settle for an LCD screen, rather than a Super AMOLED, and the curved design of your model may present further challenges?

Maybe pony up for a new Samsung Galaxy Nexus? I was quoted 13,500 at two counter shops on the 4th floor in MBK this past Sunday. A lot of phone for that price.

Edited May 3, 2012 by lomatopo

[raro]

yeah...not really into buying a new phone, my Nexus S is not even a year old and still going strong. Will check MBK tomorrow and report back....

[raro]

ok, here is the MBK story...

First, I let the wife call the Samsung call center and we learn that a replacement is 3,200 Baht all in. On my way to the Samsung shop, I checked a bunch of the repair booths and most of them pointed me straight to the Samsung shop. One booth is worth a mention, the girl quoted me straight 6,000 Baht for the job. I said Samsung charges 3,000 and I never saw dollar signs in eyes fading that fast....

On to the Samsung Shop. Screen, bezel (not in a good shape, replace it in one go and get over with it) and labour all together 3,800 baht. Fine, a bullet to bite. No spare parts, come back next week., Also fine. I have to pay now. I said, no way, payment after the job is done. Ok, no problem. I even get a receipt for a payment I haven't done yet.

30 min later a phone call. I have to go back to the shop and pay, otherwise no spare part order. And hurry up, we are about to close. SAY WHAT??

Stay tuned, to be continued...

[lomatopo]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

[wana]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

i paid 4300 to replace a smashed screen on the sgs2 at samsung centre

the replacement was AMOLED and is as vibrant as my friens mobiles on their original screen

[lomatopo]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

i paid 4300 to replace a smashed screen on the sgs2 at samsung centre

the replacement was AMOLED and is as vibrant as my friens mobiles on their original screen

Yes, I would expect it is relatively easy to replace the SGS2 screen/digitizer with an OEM replacement as this is a very common device here, sold and serviced by the local sub. The OP's phone is a bit more unique.

[raro]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

Naaa, it's totally against my nature to throw an otherwise perfectly working phone away just because it needs a repair. That phone is not even a yer old, they must last three to make their money's worth

[lomatopo]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

Naaa, it's totally against my nature to throw an otherwise perfectly working phone away just because it needs a repair. That phone is not even a yer old, they must last three to make their money's worth

Well now,

1.) Your phone is not presently working, perfectly or otherwise.

2.) You will now have to make it last four years considering the extra money you are "investing" in it.

Good luck.

[raro]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

Naaa, it's totally against my nature to throw an otherwise perfectly working phone away just because it needs a repair. That phone is not even a yer old, they must last three to make their money's worth

Well now,

1.) Your phone is not presently working, perfectly or otherwise.

2.) You will now have to make it last four years considering the extra money you are "investing" in it.

Good luck.

It still works, it is just the upper right corner that is damaged. And if it last four years, even better

[raro]

That's probably a good deal. They likely have to get the part from Korea, so it may take a few weeks or months. And you should be required to pay for the parts up front. And who knows what kind of screen you will end up with, I suspect an LCD rather than a Super AMOLED, and it'll probably be flaky forever. That new SGN is beckoning you, less than 10,000 net-net now (as you won't have to spend 3,800 to fix your old phone).

Naaa, it's totally against my nature to throw an otherwise perfectly working phone away just because it needs a repair. That phone is not even a yer old, they must last three to make their money's worth

Well now,

1.) Your phone is not presently working, perfectly or otherwise.

2.) You will now have to make it last four years considering the extra money you are "investing" in it.

Good luck.

It still works, it is just the upper right corner that is damaged. And if it last four years, even better

One week down the road.

The parts have not been ordered.

The mail they asked me to send to [email protected] has not been read.

The same lady I spoke to last week (K., Athisa) asked me now to forward the mail to [email protected]

I have been promised that the parts will be before Tuesday next week in Pattaya available. This only after I threatened to pay a visit to their head office in Silom Road.

...stay tuned...

[raro]

Shop called yesterday, my parts are there. Get in the car, drive down to the Samsung Pattaya shop and they have two spare parts for me:

- the screen with bezel and most of the electronics coming in one unit.

- The inner back cover that was perfectly ok but still they wanted to replace it.

So the lesson learned was, do NOT pay in advance, otherwise I don't want to know how complicated the refund process for the unnecessary part would have been. Needless to say that this part has not been replaced.

The other interesting aspect is, that replacing about 75% of the phone costs 3,600 Baht (presumably with Profit...) whereas the phone has cost me 18,900...this poses the question...can I buy for my next phone the spare parts individually and screw the phone together by myself?

In other news, my wife had her Galaxy S2 for repair and picked it up on the same day at the same shop, it was an issue with the charger/battery. After three days of repair she got the phone back and as a special service they did an "upgrade" from a hacked Android 4.0 to their Samsung Android 4.0, wiping ALL data off the phone. Even though she signed a disclaimer that they have the right to do this, they failed to come up with any other rectification than "because we can". There was no reason to change the OS for fixing the problem the phone actually had.

[wana]

Shop called yesterday, my parts are there. Get in the car, drive down to the Samsung Pattaya shop and they have two spare parts for me:

- the screen with bezel and most of the electronics coming in one unit.

- The inner back cover that was perfectly ok but still they wanted to replace it.

So the lesson learned was, do NOT pay in advance, otherwise I don't want to know how complicated the refund process for the unnecessary part would have been. Needless to say that this part has not been replaced.

The other interesting aspect is, that replacing about 75% of the phone costs 3,600 Baht (presumably with Profit...) whereas the phone has cost me 18,900...this poses the question...can I buy for my next phone the spare parts individually and screw the phone together by myself?

In other news, my wife had her Galaxy S2 for repair and picked it up on the same day at the same shop, it was an issue with the charger/battery. After three days of repair she got the phone back and as a special service they did an "upgrade" from a hacked Android 4.0 to their Samsung Android 4.0, wiping ALL data off the phone. Even though she signed a disclaimer that they have the right to do this, they failed to come up with any other rectification than "because we can". There was no reason to change the OS for fixing the problem the phone actually had.

there is .....

a hacked OS can cause multiple problems so the first step of troubleshooting / repair is do a wipe and a clean install

then they look for defective compontents and hardware fixes AFTER they have confirmed its not a software issue

she cant complain if she sugned up for it and the repair centre wont accept to work on any phone if the data wipe permission is nmot signed

they insisted in wiping mine aso ,when i only had a cracked screen (PHYSICALLY CRACKED ) But still they had to wipe all

never said anything about the yelow triange on boot though or the botloadercount being around 8-9 when it was left in .....

[lomatopo]

Needless to say that this part has not been replaced.

Did you get the screen replaced? Can you tell if you got the S-LCD or AMOLED? (Do you have an I9020? or a I9023?)

Was your wife's SGS2 in for warranty repair? If so, she is lucky they provided warranty repair on a unit which had been "modified".

Always a good idea to back up everything periodically, and perhaps especially before any repairs are done?

[raro]

Screen has been replaced, how can I tell what type it is? Looks to me exactly like the old one. It's an I9023 model.

The Samsung staff actually claimed that the warranty is void and gave me their warranty booklet. I studied it together with the policeman they called (to eject me from the shop as I refused to leave without rooting the phone and installing a bootloader) and neither me nor the policeman could find anything that says that the warranty is void if you tinker with the software. The policeman was actually on my side in the end and suggested to report the Samsung shop at the police station. The face of the shop manager made my day

As for back-ups, yeah.....I know.....

[lomatopo]

Screen has been replaced, how can I tell what type it is? Looks to me exactly like the old one. It's an I9023 model.

The Samsung staff actually claimed that the warranty is void and gave me their warranty booklet. I studied it together with the policeman they called (to eject me from the shop as I refused to leave without rooting the phone and installing a bootloader) and neither me nor the policeman could find anything that says that the warranty is void if you tinker with the software. The policeman was actually on my side in the end and suggested to report the Samsung shop at the police station. The face of the shop manager made my day

As for back-ups, yeah.....I know.....

OK, the 9023 is the lower end version with the LCD screen.

AFAIK, the warranty is voided if you modify the software or firmware in any way.

Asking Samsung to root the phone is hilarious. Asking a policeman to interpret a warranty is perhaps even funnier. And the topper: your day is made by the forlorn look on a shop manager's face.

[wana]

Screen has been replaced, how can I tell what type it is? Looks to me exactly like the old one. It's an I9023 model.

The Samsung staff actually claimed that the warranty is void and gave me their warranty booklet. I studied it together with the policeman they called (to eject me from the shop as I refused to leave without rooting the phone and installing a bootloader) and neither me nor the policeman could find anything that says that the warranty is void if you tinker with the software. The policeman was actually on my side in the end and suggested to report the Samsung shop at the police station. The face of the shop manager made my day

As for back-ups, yeah.....I know.....

..thats a good story ........

today i was riding alongside a guy on another bike ,both doing about 120-140kmph

hit a bump and my galaxy s2 bounced outt my shirt pocket and landed in the fast lane of a 4 -lane highway

went back to get it ,by the time i could get to it without getting killed about 20 cars had went over it ,it was in a rubber case

with a screen protector

(not sure if its dead for not as the screen was turned to glass dust but strangely the phone still worked and i was able to msn and tell the wife what just happened to it )

needless to say ,i tok it straight to the samsung warrantee centre

samsung are gonna give me a call tomorrow after the engineer checks it and determine a price to get it back working

if its not worth fixing or costs too much ,il probably buy a galaxy nexus but hopefully the mainboard and cpu ,camera ,ram can be salvaged and il get away with a new screen and digitizer for 4300thb

Edited May 17, 2012 by wana

[raro]

me pointing at the "engineer": "He <deleted> up my phone"

policeman: "your language...."

me: "that's just the technical term for what he did, has nothing to do with my language..."