Lenovo Laptop / Laptop Case Repairs in Bangkok?

[Trigger Point]

Hello,

The case on my few year old Lenovo laptop is cracking around the hinges and is coming apart - not just the seams but the actual under case is cracked.

The screen is flickering on and off as the wires seem to be coming loose.

Has anyone had any luck getting either:

• a) this problem fixed on any type of laptop, probably needs a new case
• found a place that does Lenovo repairs (and might possibly have a spare case)

The laptop was bought in Thailand but is out of warranty.

I'm planning to go to Pantip and just try a few of the repair guys near the top, but would rather have a recommended place to try.

I've looked online for cases for this model but can't track any down as it looks like its a bit of an uncommon model.

Any ideas much appreciated.

Thanks.

[kurnell]

I have the same problem with my crappy Samsung

[Fab5BKK]

Depends on your laptop model.

When I had a keyboard issue with my ThinkPad (bought in Hong Kong with a 3-year international warranty) I went straight to Lenovo ThinkPad Service @ IBM Tower (BTS: Arai). It was fixed in a matter of days, free of charge.

You can go to Pantip where Lenovo has its own customer service center.

[Trigger Point]

Thanks, I will go to pantip and see what they say.

[dddave]

The LENOVO service center on the 4th level of PANTIP PLAZA is a 3rd party vendor that contracts to Lenovo as well as other manufacturers for warranty repair.

In my experience, it is total crap. Don't go there. I had a ridiculous fiasco there trying to get a Lenovo laptop still under warranty by one month repaired by them. They held it for more than 30 days, didn't complete the repair properly and when I took it back tried to charge me for it. Took a lot of time, emails to corporate headquarters and phone calls to straighten it all out.

I have recommended PRO-CORNER computer repair on the 3rd floor of FORTUNE TOWER many times on this forum and have always gotten positive feedback.

Edited September 23, 2014 by dddave

[Guest]

I tried to get my Lenovo Thinkpad edge fixed by the warranty. First they kept my laptop at the Lenovo service center (Phuket) for a week or two without doing anything to it. Then they refused and said that the manufacturing mistake (reported by others) was due misusage.

That was the last blow for me moving from using Thinkpads to other brands. Horrible service and lately bad quality products.

[Trigger Point]

Thanks, will think about a trip to Fortune Tower. Not been there before. How does it compare to Pantip?

[dddave]

Thanks, will think about a trip to Fortune Tower. Not been there before. How does it compare to Pantip?

Fortune is easy to get to: Just take the MRT to RAMA-9 station. There will be signs as you go upstairs, Fortune is just above. There is also a new shopping mall on the opposite side.

If you go into the first entrance from the MRT, walk down the main corridor to the right, past KFC and McD. Then take the escalators to the 3rd level...Pro-Corner is along the back wall.

Fortune is a much less jumbled place than Pantip, less dark corners, better organized shops and no touts nagging you every step for sexy dvd. Prices are pretty close to the same but fewer little shops selling obscure parts for older devices.

[Fab5BKK]

+1

Much better overall experience @ Fortune IT Mall and easy reach thanks to the MRT

[Trigger Point]

Thanks, will give Fortune a try then.

[Trigger Point]

Thanks, will take a trip to Fortune then.

[JDGRUEN]

Something to think about ... Several months ago a friend of mine took his non running laptop into for repair.. He got it back in working order in about 10 days... The charge for repairing this 3-4 year old laptop was about $135 USD... (done in Bkk)...

The next day we were walking around the various shops in a Big C 'mini mall' and there on a table at one shop were three used Toshiba laptops (used / re-manufactured? - could not determine) The date on the sticker was less that three years old. This laptop worked great and had a touch screen... they wanted $135.00 USD for each one... - it was actually in Baht price - but can't recall what it was - so I estimate in dollars)... I was in the computer business for 20 years and the Toshiba laptop looked good to me.

My Lenovo laptop is just is about 1 1/2 years old ... and it if lasts three years - then fails - I will just look for one of those bargains - rather than repair... data can be pulled off the hard disc drive - if it is not toasted ... and then there are backups.

[dddave]

The price of used laptops has plummeted and there are bargains to be had if you know what you need. The most important thing when buying a used machine is to get a minimum 15 day return/money back guarantee in writing. Many issues such as overheating or a faulty motherboard don't show up on start-up but only occur under prolonged usage. You need a few days to leave the machine on for long periods and do some processor intensive tasks.

If you intend to actually use the laptop as a portable device, older batteries can be very difficult and expensive to replace. You can't put any faith in the battery levels the machine displays, only actual usage testing will show if it still can take a full charge and deliver power for it's specified length of time.

With so many reasonably powered new laptops selling for B10,000-15,000, a used one would have to be an exceptional bargain to justify the risk.

Edited September 25, 2014 by dddave