Been using the iPad with 6 digit pin via the online keypad to log into my account, can not find this option anymore, now it's username plus pin, never had a username only the 6 digit pin, anyone know where to find the site that will allow me to continue logging in via the key pad and 6 digit pin.

Sent from my iPad using Thaivisa Connect

Don't have an iPad but the android app still just needs the 6 digit pin.

 

IIRC a couple of months back it asked me for my username and password (having used the pin for ages), I used my internet banking details and it asked for me to enter a "new" pin.

 

Try going to the Bangkok Bank website https://ibanking.bangkokbank.com/SignOn.aspx

 

 

Just tried on my Samsung phone and wants username plus pin!


Sent from my iPad using Thaivisa Connect

Also tried to sort it out via the atm no option to enter a 6 digit PIN number, trip to the bank needed.


Sent from my iPad using Thaivisa Connect

2 minutes ago, Badrabbit said:

Also tried to sort it out via the atm no option to enter a 6 digit PIN number, trip to the bank needed.


Sent from my iPad using Thaivisa Connect

That must be unique to what you were doing as Bangkok Bank ATM's accept 6 digit PIN numbers for ATM cards.  I have always had a user name for access via Windows/Internet plus a PIN or Password (using password).   

Don't know what's gone wrong, never had a username, when we opened the account with Internet banking we used the 6 digit pin via the online keypad, now it's disapeared!


Sent from my iPad using Thaivisa Connect

A trip to the bank will sort it all out I'm sure.


Sent from my iPad using Thaivisa Connect

Thanks all sorted by a very nice man in Bangkok bank.


Sent from my iPad using Thaivisa Connect

I did a reset/restore on my android phone last night and when I launched the reinstalled Bualuang app, it asked for the online username and password that I have for online (laptop) banking in lieu of the usual 6-character pin. Once I had logged in with the former and agreed to the terms and conditions, it went on to allow me to reselect (or change) the 6-character pin that was used before. Once I did this, the app behaves as before with just the 6-character pin. I recall that this is the standard for a 'first time' app installation where you need to either already be an online (computer/laptop) banking customer or have some other temporary permission set up either in person or over the phone.

 

Maybe there was a recent BB system reset or some users have their apps on auto-update and a new version of the app needed the users bona fides revalidated for improved security?