I see I am not alone. I had my account locked three weeks ago . Why I don't know. I am a platinum member as I fly with them twice a week. I have navigated my way through chat to speak to human on a few occasions now. But they are useless as well. Just sticking to a script. I have many air points and several cash vouchers stored in my account that are due to expire. Strange my account has been locked. I had a problem with them in Covid times, So I made a complaint to MAVCOM. They soon sorted it. That's my next step with this issue also