I wonder if this is just an Electrolux Thailand problem? Certainly, back in the UK, Electrolux was/is a very well respected brand. Here in Thailand I have bought an Electrolux vacuum cleaner and that has been fine, The gas hob that I bought seemed to be of good quality but my missus managed to partially destroy it, hence the requirement for spare parts. It seems to be the after sales service that sucks here, rather than the quality of the brand.