Hi,
Ive seen a lot of posts saying how difficult it can be to get through to the UK call centre. but fortunately that was not the case for me.
Calling from Thailand i used True move , put their 006 code in front of the number pressed option 1 to claim, and within 5 seconds i was talking to a very polite bloke.
Few security questions, past addresses, employment etc and then on to the claim. 15 mins later all done. Phone call cost 2 quid.
Ihad all the forms ready to post so glad i gave the phone a try.
Hope its as easy for you when you put in a claim.