anyone having trouble with this pathetic service and their delivery times, from Bangkok to Surat Thani is taking 3 plus days, ordered frozen food, it took 3 1/2 days and when it arrived all the dry ice had melted inside the foam box and we had to toss some of it away because everything had thawed, the meat was actually warm so had probably been sitting in the back of the truck in full sun for 2 days. Now we are waiting on another delivery that has taken 4 days so far, they put up on the tracking we requested a re schedule which is a total lie and probably to save face, this has to be the worst courier service around, they should change their name to snail delivery but that would be an insult to snails, they also refuse to answer any complaints/queries/emails, will never let anyone we buy from use them in the future and tell them to use Kerry only or lose the order