I opened a Bangkok Bank Savings account two years ago, for the sole intention of receiving funds via Transferwise, as was, with the appropriate coding to satisfy Immigration Officers whims.
I got one of their Mastercards when I opened the account, just in case, the card has been sitting in a draw for two years and has never been used, or even left the draw.
Yesterday I received an SMS message confirmg a transaction of 2,000.59 Baht to a company via an EDC Terminal, I've never heard of the company who Mr Google says offers a service checking grammar on documents, not a service I'd consider paying for, and I've certainly never given my card details to this, or any other company.
I called Bangkok Bank yesterday and after going through a miriad of security questions she recorded my complaint and asked me if I wanted to suspend the card, which she did and confirmed so, she advised that it would be sent to the appropriate department, who would be in touch.
This morning I received an email from Customer Services regarding my "query" and saying that if I disputed a transactions I should contact 1333, which I did, cancel the card, which I did, and file a police report, which wasn't mentioned yesterday, but which I have no problam doing even though it seems like overkill, then they will pass it on to the fraud department, which they promised to do yesterday.
I'm assuming this is a bog standard automated response, but I wonder if any of you have encountered this sort of issue, and if so how did it pan out?