I have been in the hotel business all my life as a Chef, I was sitting in his hotel The Davis Bangkok near Emporium having a coffee. He was talking to all the head of departments in the hotel...General manager, Assistant GM, Front desk manager, cost control......etc.......
He was exceptional in speaking about the guest, the value of each person in attendance calling them by name, position and their greatest attributes in their contribution to their future whether it was present time or their future advancement in other hotels.
Listening, to him enhanced my management skills throughout my career travels in Thailand, Singapore, Dubai, Myanmar, Hong Kong...etc
Now I'm back in the US and these skills rarely exist in the hotels here..........I'm planning to move some of my belongings back from Bangkok......and hope to meet him....and the godsend was priceless.