I recently switched to two stop verification on my Windows account. Yesterday when trying to access my hotmail account it said that the password I had keyed in was incorrect and when I pressed Password Forgotten it said it would send verification code to my mobile and alternate email account.
The code was sent successfully to my mobile but when asked to enter verification of my alternate email account it requested I enter just the parts of the address shown with xxxxx. There were 7 characters missing so I tried entering just 5 and then all 7 characters but it was rejected each time. Eventually after several attempts it said they were blocking my account and I would have to try again today.
I have tried again today with the same problem and now received a message I will have to wait a month before further action can be taken.
I am 80 years old with serious medical problems and desperately need the use of my email account to handle urgent medical, personal and financial matters.
Is anyone able to give me some helpful advice on how to solve this problem? I am feeling really desperate. Please, please help.