I’m not out to bring damage to any particular restaurant but I have to wonder about food reviews on social media here in Chiang Mai.
In my case, a restaurant popped up on my Facebook page and looked great. I never heard of this place, so I went to Google Maps and as I normally do, read the reviews. Well, the last ten reviews were horrible. Mostly 1 star, some with comments and pictures. Everything from food had no taste, was overpriced, and the owner was rude. Even a photo of the bathroom urinal with a cockroach in it. Yikes!
So I went back to Facebook and left a comment about the plethora of bad reviews. I imagine the owner himself read my comment and immediately replied, suggesting I ignore the reviews as they were written by a competitor. He suggested I visit and would even not charge me if I felt the food was that bad.
I know restaurants are in a tough spot, especially with thin margins, and generally I get recommendations verbally from friends. However, on places I know nothing about, reviews can help a decision. Either the fellow above has serious problems or one serious hater.