I know that it's like a bank account experience but I wil NEVER fly EVA again....the worst flight and the most miserable staff you could only have in a nightmare !!
I had an emergency leg operation last year, just 2 weeks before my BKK-LHR flight.
I contacted Head Office in Taiwan and explained the situation, with photos of my crutches and bandaged leg including a medical letter stating I'm fit to fly but leg MUST be raised and medication is required during the flight. They said 'don't worry, everything will be taken care of'
When I board the flight via wheelchair assistance (that I had to arrange myself with the airport) the staff was not aware of my condition and said that the flight was full and that I had to wait for tomorrow's flight instead....WTF !!
NEVER again will I use or recommend EVA