Yesterday we decided to buy some laminates from "Thai Watsadu" and we ordered some that supposed to be delivered in a few days. Then we could find a better deal and better quality at HomePro. We bought what we needed and went back to TW to cancel the order. I was shocked ???? when I heard that there will be no cash refund, a "coupon" only (and god knows how that coupon is going to work). Anyway this situation was not acceptable since the order never been even delivered and there was nothing regarding "coupons only for returns" at their return counter posted policy sign. My gf said that they are not give us our money back.
Anyway, I started video the conversation with the employee behind the counter and the employee picked up her phone and made a phone call while she kept herself away my phone (recording). Eventually return money decision made from the other end of phone call. We received cash back, but it really made me upset since I've never had any problem with HomePro or Global return.
It is good to know this that where to do shopping next time without hassle.
