Mrs rings the boss up and he has been very helpful when I have had the odd problem with them. I got refused an extension once there on the basis that they did not do them, despite having the forms to fill out and a big sign outside saying they did, that was a woman, long retired, she told me to go to Bangkok Immigration, despite not living in Bkk.
Can you give us a clue to her name? Got to go next week for an extension, probably be a discussion about the TM30 nonsense again!