Booked business class with them this year and paid for seat reservations. After 2 plane types changes and 3 departure time alterations they changed plane again at the last minute. This meant seat on one leg was not available, so without notice they changed my window seat to group one in the middle.
I asked them for a refund initially they agreed and sent an email saying after processing the refund would be received within 28 days, it never arrived. Now they say after a review they are not giving a refund as the seat I eventually got was similar to the one booked, only in the sense they were both in business class.
I have been in contact with them through the resolver website, is there somewhere direct I can take it up with them, nothing on the website seems to lead anywhere apart from contact the local office at exchange tower in Bkk, who just ignore emails. Not a lot of money, but I would have expected better service from the so called top rated airline.