in 2007 bought a one way ticket UK- BKK, I had a visa. After buying it TG sent an email saying I would not be allowed entry with a one way ticket. They would not respond to emails asking why not and never answered the phone. Had to go all the way to London, Abermarle st office. No other customers there, phone ringing not answered, they did not know. They had to call Heathrow TG staff who said no problem, when asked about the email they claimed the rules must have been changed. Incompetent, lazy and infuriating