I ask about a lift and the hotel says there is no lift because it has just 2 storeys I ask if the room on the ground floor and I am getting no real answer, if you have seen the picture it looks like the ground floor just looks like restaurant and shops and the lobby, I talked to different people in Thailand they all have different answers, but how can a hotel have facilities for disabled if they can't reach the upper levels? I mean I am not in a wheelchair but just cannot use steps, The last place I stayed in was a condo it had a lift and facilities for disabled guests but it increased the rent by a lot in 6 months and my friend did not like it, so I send an e-mail again to clarify the situation.