Start with the website which is only in Thai. Move on to the email address which never answers anything in English. Inside replace the group of youngsters playing with the luggage machine which has no conveyor belt (you have to carry your luggage to another section). When you finally make it to the seedy, mosquito-infested lounge, you cannot buy a drink unless you have a Thai app on your phone. The only good think is long-stay carparking which, for 8 days parking, was cheaper then a return taxi fare. I did have to wake the attendant up to pay even tho' the gate was fully open.