exactly , you go to a hotel and it's got crappy service, bed bugs and an aircon that doesn't work, so you write a review based on your stay to let other know that the owner doesn't fix things.
This is the whole crappy problem with Thailand, no thai want's to complain ! so how the heck can anything ever improve or be fixed if no one complains ..... they are such uneducated illogical thinking people, absolutely zero common sense.