The Central Investigation Bureau (CIB) has launched “CIBbot”, an artificial intelligence chatbot designed to help the public access legal advice, assess criminal incidents and receive guidance on reporting crimes. The system was officially unveiled on 19 June 2026 and is available 24 hours a day, aiming to improve public access to the justice process through digital technology.
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The project was developed through a partnership between the CIB and the National Research Council of Thailand (NRCT). The initiative, titled Development of an AI Chatbot System for Criminal Complaints and Legal Consultation, seeks to reduce barriers between the public and law enforcement by providing rapid and accurate information to victims of crime.
CIBbot has been designed as a virtual adviser that incorporates knowledge from specialists and legal resources within the Central Investigation Bureau. The chatbot covers a wide range of criminal matters, including general offences and more complex specialist cases such as cybercrime, human trafficking and economic crime.
The system helps users determine which authority or agency should receive their complaint and provides guidance on preparing for the reporting process. This includes advice on necessary documentation and initial statements, with the aim of making criminal complaints and legal proceedings more efficient and accessible for the public.
According to the CIB, the chatbot is powered by advanced artificial intelligence technology and enhanced through Retrieval-Augmented Generation (RAG). This allows the system to retrieve information from legal databases and operational guidelines to provide accurate responses and answer detailed legal questions.
The launch reflects the CIB’s broader effort to modernise public services and expand the use of digital tools in law enforcement. By providing round-the-clock assistance, the bureau hopes to help people respond more effectively when faced with criminal activity and obtain reliable legal information without delay.
Thaitabloid reported that the CIBbot is now integrated into the CIB’s One Stop Service platform. Members of the public can access the system immediately through the CIB website at cib.go.th/CIBbot.
Pictures courtesy of Thaitabloid
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Adapted by ASEAN Now Thaitabloid 20 June 2026