Skip to content
View in the app

A better way to browse. Learn more.

ASEAN NOW

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

All my LEX deliveries are failing - But look at the timings!

Featured Replies

What the actual flip!!

Out for delivery at 23:16 (11:16PM)!!

At that time of night even I have difficulty finding our entrance gate (no, not because I've been in the pub!) the delivery chap would stand no chance and we would be in bed anyway.

image.png

I have 4 like this plus one that was actually cancelled due to "[recipient request cancellation]" which, of course, I hadn't.

So I now have to re-order the stuff!!

Is it just me or has the Lazada delivery system fallen apart!

Grrr!

"I don't want to know why you can't. I want to know how you can!"

  • Replies 115
  • Views 2.9k
  • Created
  • Last Reply

Top Posters In This Topic

Most Popular Posts

  • CharlieH
    CharlieH

    Mine were just plain lies !! - they had "failed delivery attempt" and a picture of what later turned out to be their own deopt! I got tired of a string of these and phoned them, I was given a story o

  • I went out to the LEX Pattaya Delivery Depot to try and get my packages....But my trip was a failure. As you would expect, there were loads of boxes piled up all through the LEX depot...But not up to

  • Jingthing
    Jingthing

    Interesting, I'm getting a number of failed deliveries recently on prepaid orders that I haven't seen before for several years. But in my case, I'm in a condo with a dedicated desk to receive the pack

Posted Images

  • Popular Post

Mine were just plain lies !! - they had "failed delivery attempt" and a picture of what later turned out to be their own deopt!

I got tired of a string of these and phoned them, I was given a story of too many parcels, staff problems etc. If I wanted my parcel I would have to drive 40km round trip and go get it. Whilst there the staff commented "dont buy from Lazada now if you want it delivered, LEX is broken and may be closed soon" - I then started shopping with Shopee and havnt looked back. Very quick delivery and no issues.

For those likely to comment about area/location - yes - Im upcountry - NOT in a big metropolis.

 

  • Author

Ditto on the porkies!

We are definitely not in a remote location being just north of Bangkok.

"Delivery" photos have GPS co-ords which are indeed their local depot, 15km each way, it's actually only 3km as the crow flies, but someone put a bloody great river in the way.

Many sellers are on both platforms although I really don't like the Shopee app, I will get used to it!

"I don't want to know why you can't. I want to know how you can!"

  • Popular Post

Interesting,

I'm getting a number of failed deliveries recently on prepaid orders that I haven't seen before for several years.

But in my case, I'm in a condo with a dedicated desk to receive the packages, so failed means they didn't even get to the condo.

First I was getting messages that were vague and might have suggested they tried but failed (basically impossible).

Yesterday I had two fails which were at least honest.

The message said driver was OVERLOADED.

I think the drivers have a hard job.

Edited by Jingthing

38 minutes ago, CharlieH said:

Mine were just plain lies !! - they had "failed delivery attempt" and a picture of what later turned out to be their own deopt!

I got tired of a string of these and phoned them, I was given a story of too many parcels, staff problems etc. If I wanted my parcel I would have to drive 40km round trip and go get it. Whilst there the staff commented "dont buy from Lazada now if you want it delivered, LEX is broken and may be closed soon" - I then started shopping with Shopee and havnt looked back. Very quick delivery and no issues.

For those likely to comment about area/location - yes - Im upcountry - NOT in a big metropolis.

I asked if I could collect one (5km from me) ........ they said, customers are not allowed to collect their parcels.

But it looks like the delivery companies are all in trouble, they're playing the same game in Chiang Mai.

  • Author
2 hours ago, Jingthing said:

I'm getting a number of failed deliveries recently on prepaid orders that I haven't seen before for several years.

The Oracle is suggesting going for COD as drivers are actually rated on COD collection rate, so "lazy" drivers are encouraged to try harder.

Of course that makes things less convenient for us.

"I don't want to know why you can't. I want to know how you can!"

I got a few from LEX

2 hours ago, Crossy said:

What the actual flip!!

Out for delivery at 23:16 (11:16PM)!!

At that time of night even I have difficulty finding our entrance gate (no, not because I've been in the pub!) the delivery chap would stand no chance and we would be in bed anyway.

image.png

I have 4 like this plus one that was actually cancelled due to "[recipient request cancellation]" which, of course, I hadn't.

So I now have to re-order the stuff!!

Is it just me or has the Lazada delivery system fallen apart!

Grrr!

How

3 hours ago, CharlieH said:

Mine were just plain lies !! - they had "failed delivery attempt" and a picture of what later turned out to be their own deopt!

I got tired of a string of these and phoned them, I was given a story of too many parcels, staff problems etc. If I wanted my parcel I would have to drive 40km round trip and go get it. Whilst there the staff commented "dont buy from Lazada now if you want it delivered, LEX is broken and may be closed soon" - I then started shopping with Shopee and havnt looked back. Very quick delivery and no issues.

For those likely to comment about area/location - yes - Im upcountry - NOT in a big metropolis.

Yep I switched to Shoppee about a month ago because of all this trouble.

Been good so far.

18 minutes ago, carlyai said:

How

Yep I switched to Shoppee about a month ago because of all this trouble.

Been good so far.

Bought a fridge through shoppee, arrived damaged, retturn was not easy.

Bought it again through Lazada, arrived in perfect condition. Lazada included 1 year accidental damage insurance for the same price.

Delivery by the same Flash express driver.

Second delivery had been opened and checked before delivery.

Edited by BritManToo

3 hours ago, CharlieH said:

Mine were just plain lies !! - they had "failed delivery attempt" and a picture of what later turned out to be their own deopt!

I got tired of a string of these and phoned them, I was given a story of too many parcels, staff problems etc. If I wanted my parcel I would have to drive 40km round trip and go get it. Whilst there the staff commented "dont buy from Lazada now if you want it delivered, LEX is broken and may be closed soon" - I then started shopping with Shopee and havnt looked back. Very quick delivery and no issues.

For those likely to comment about area/location - yes - Im upcountry - NOT in a big metropolis.

Had exactly the same thing yesterday, got the “ attempted delivery “ message and a photo of a pile of boxes in their warehouse. ( see Crossy’s other Lazada topic ).

Also LEX but less than 24 hours after ordering, which is unheard of where I live, and 2-4 days before the estimated delivery anyway.

Estimated delivery now fixed at the 4 days estimate ( 28th Aug ).

Will wait and see what happens but something strange going on that is for sure !!

Same thing happened a few times from LEX. A delivery attempt was made when I was home all day, and they didn't call. I contacted them and got the same results others have. I think some drivers want to go home early and say this so they aren't out later than they want to be. I have received deliveries after dark, after 18:00 a few times, by Kerry and Flash, although it has happened from them also once or twice, the same excuses. A couple of times I had to contact them as it said the parcel was going back to the sender. laziness.

Edited by fredwiggy

  • Author

Another failed delivery at 16:30 reason "request to cancel", I hadn't of course, no contact from courier.

This time the app actually asked for confirmation or denial when checking the tracking something I hadn't noticed before.

One of the items that got cancelled I have re-ordered today from Shopee, scheduled delivery tomorrow!!

"I don't want to know why you can't. I want to know how you can!"

I occasionally get "unsuccessful delivery" reports normally when the usual driver is having a day off and its getting late, I always use shopee and the courier is pretty much always SPX not seen flash or kerry (kex) for ages. and always C.O.D

Had similar problems with Lex here in the lower Isaan. Called Lazada and complained about the lies I was being told and then began to cancel any orders coming via Lex.

Lex has disappeared up here but Kerry has reappeared. I miss Flash.

10 hours ago, Crossy said:

Is it just me or has the Lazada delivery system fallen apart!

LEX in Hat Yai frequently say out for delivery and then claim a failed delivery attempt. If I check the CCTV then there was no delivery attempt. However, the package usually arrives following day. Talking to the delivery guy it's due to a backlog of packages, they don't always complete their rounds. Overall LEX aren't that bad, Kerry is better and Flash generally worse.

Something's wrong. Two unsuccessful delivery attempts on consecutive days.

Screenshot 2026-08-26 at 19.32.31.png

  • Author
12 hours ago, mudcat said:

Had similar problems with Lex here in the lower Isaan. Called Lazada and complained about the lies I was being told and then began to cancel any orders coming via Lex.

Lex has disappeared up here but Kerry has reappeared. I miss Flash.

Yeah, since Lex seem to have decided that they don't want to deliver to me I think I'll start cancelling orders that use them.

Interesting that Kerry have re-appeared, they pulled out of low cost high-volume stuff a couple of years back.

Flash do seem to be OK at present.

"I don't want to know why you can't. I want to know how you can!"

Always have problems with this company when waiting on delivery from Lazada.

They always say unable to deliver due to recipient changing date or unable to contact me . Both of which are nonsense as I'm at home all day every day with my phone beside me . Wife called the courier one day to ask why said I had changed delivery when I had not , he said it was his day off so would arrive next day .

I always contact Lazada and tell them I never cancelled anything or changed delivery date . Hopefully they fine the courier every time .

I also had problems with Lazada and Lex. Delayed deliveries and stupid explanations when complaining. Stopped buying from them. Uninstalled the app and started to buy from Shopee. Much better, no delays. Works fine.

I'm a bit surprised though. Nothing heard from Lazada, not an email, no call .. just quiet. Funny because I probably spent 8-10k there every month.

13 hours ago, mudcat said:

Had similar problems with Lex here in the lower Isaan. Called Lazada and complained about the lies I was being told and then began to cancel any orders coming via Lex.

Lex has disappeared up here but Kerry has reappeared. I miss Flash.

Lex is gone in SE Rayong, Flash and Kerry now do their deliveries here, expecting one from each in the next few days

Shopee are the worst. SPX are liars. Flash used to be bad, but their return system is pretty good. Deliveries have gone from early afternoon until 7 to 9 pm. Twice, SPX said l returned goods, which was a lie. Shopee then said if l cancelled another delivery, my COD status would be cancelled. Guess what. l have cancelled use of Shopee!!!!!!

Same. Yesterday, had a new driver that had to phone three time to get directions to our village. Never heard of Google maps? With Shopee, I'm forced to using COD, which sucks.

I live in western Bangkok, in a gated moobaan, and order "a lot" off Lazada and Shopee, but predominantly from Lazada since I like their app better than the Shopee app. The Lazada app also allows a wallet for farangs, plenty of coupons/vouchers/coins/free shipping, etc. However quite often Shopee prices are a little cheaper for many items as I've heard Shopee charges lower commissions/fees to the sellers.

I haven't had any delivery problems but I expect living in Bangkok the delivery services are better staffed/more efficient/have less distances to travel in comparison to living in the provinces/rural areas.

I always prepay for all orders. If no one is home the packages are slipped thru/over my home's driveway gate. This applies to Lazada and Shopee deliveries.

I expect delivery problems are primarily caused by how well your "local" delivery branch is staffed and the area they cover.

Edited by Pib

I also have had false excuses in the past and lack of deliveries. However, recently my Lazada purchases have show LEX as delivering BUT they have arrived through a FLASH courier. I am based in Isaan.

LEX sucks. At first, they were delayed, delayed, delayed and then they claimed delivery failure and stated that I was not at home, but I was. They never turned up.

image.png

That’s been my experience too – very poor delivery or none at all – so I’m back with Shopee now.

An item that had been on order at Lazada for two months – today I was given the same excuse that it couldn’t be delivered, after two months! You’ve got to be kidding me.

There must be something seriously wrong with Lazada’s systems.

  • Popular Post

In any case, I think the problem stems from the fact that there are 65 million people living in this country and they are ordering more and more online.

The delivery services can no longer cope. That is the problem.

24 minutes ago, Peterphuket said:

In any case, I think the problem stems from the fact that there are 65 million people living in this country and they are ordering more and more online.

The delivery services can no longer cope. That is the problem.

Yes, but interesting to see that certain people always report problems while others are quite happy with Lazada. In my opinion the location of the buyer is a major factor.

18 hours ago, BritManToo said:

Second delivery had been opened and checked before delivery.

Or it was used and they were trying to pass it off as new. I'd never accept a package that had been opened

On 8/26/2026 at 8:17 AM, Crossy said:

What the actual flip!!

Out for delivery at 23:16 (11:16PM)!!

At that time of night even I have difficulty finding our entrance gate (no, not because I've been in the pub!) the delivery chap would stand no chance and we would be in bed anyway.

image.png

I have 4 like this plus one that was actually cancelled due to "[recipient request cancellation]" which, of course, I hadn't.

So I now have to re-order the stuff!!

Is it just me or has the Lazada delivery system fallen apart!

Grrr!

They do this to avoid a charge back on non or late deliveries outside the platform delivery window. Not sure what Lex charge back is but J&T and Flash have a higher charge back fee from the sales platforms for late deliveries than they make on a regular delivered package. The sales platforms do that to discourage exactly what is happening with overloaded delivery companies who dont have enough drivers to support their delivery operation

Create an account or sign in to comment

Recently Browsing 0

  • No registered users viewing this page.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.