Agoda agrees to refund client for non-existence hotel

Agoda agrees to refund client for non-existence hotel

Thai PBS

Agoda, a hotel booking website, has agreed to refund a customer of 160,000 baht in 10 days for non-existence hotel facilities.

The agreement was reached after the Office of the Consumers Protection intervened and arranged a negotiation between Agoda representative and it’s damaged customer Ms Sulawal Rakcholtee.

Ms Sulawal earlier lodged a complaint of fraud with the consumers protection officials that she has asked for the refund of her money, 140,000 baht, after she went to use service of the hotel she booked on the Agoda website, but found non existence of the hotel.

Full story: http://englishnews.thaipbs.or.th/agoda-agrees-refund-client-non-existence-hotel/

 

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