Online 90 day reporting, does it work? On a Mac?

[lkn]

Been trying Safari, Chrome, and Firefox (all on a Mac), but none of them get beyond step 1: “Fill up Personal information”.

 

Clicking “Submit” just gives an empty page or (with Firefox) constant reloading.

 

Has anyone successfully used the online reporting on a Mac?

 

Currently downloading a VirtualBox image with IE11 for Windows, as I read somewhere, that the online reporting requires Internet Explorer, only God would know why…

[ubonjoe]

You can do it on Safari by enabling a user agent switcher for internet explorer. See: http://www.dummies.com/web-design-development/how-to-activate-user-agent-switcher-in-safari/

[lkn]

2 hours ago, ubonjoe said:

You can do it on Safari by enabling a user agent switcher for internet explorer. See: http://www.dummies.com/web-design-development/how-to-activate-user-agent-switcher-in-safari/

The problem is not that the page shows “You must use IE” but rather that the form submission fails for all the browser I have tried.

 

Though based on your comment, I did try to change User Agent string in Safari, but same result.

[ubonjoe]

The blank page after clicking submit is likely because you have a popup blocker enabled that is blocking a message to contact your local office office which means your record could not be found.

The message comes up on a blank page and you click OK then it will go back to the application page.

[lkn]

I downloaded a VirtualBox image from Microsoft (IE 11 for Win 7) so I could run IE in a virtual machine.

 

But I still get the same blank page when submitting details. No ad blockers.

 

So seems it’s not a problem on my side.

[ubonjoe]

6 minutes ago, lkn said:

No ad blockers.

Popup blockers are what you have to check for. On many browsers it is on the settings menu.

Others are not having the same problem.

I get the popup message when I try to do a report since I have a new passport since my last entry which is also to old.

[JackThompson]

7 minutes ago, lkn said:

I downloaded a VirtualBox image from Microsoft (IE 11 for Win 7) so I could run IE in a virtual machine.

 

But I still get the same blank page when submitting details. No ad blockers.

 

So seems it’s not a problem on my side.

Maybe - just a guess, if the site is designed for an even older version of IE ...

To turn on Compatibility View

1. See if the Compatibility View button appears in the address bar.
2. Select the Compatibility View button to display the site in Compatibility View.