Oakley Thailand do not honor warranties

[Some guy]

I bought a pair of Oakleys less than 2 years ago (the warranty period is 2 years). They broke at the hinge. This is covered according to the English language warranty on the physical warranty card and Oakley Thailand website.

 

No Oakleys dealers including their own store will honor the warranty. They say the Thai langue version of the warranty says only the lenses are covered. I went to the dealers with my Thai wife so there was no language difficulty.

 

Oakley Thailand website does not have any contact us info but they do have social media links. I sent them and Oakleys main international email address this complaint with picks weeks ago and they have not replied.

 

I have always bought Oakleys and I still would in countries where there is only 1 version of the warranty and they honor it, but not Oakley Thailand.

[VocalNeal]

Do you have the receipt? Stick them in an envelope and send them back to Oakley Headquarters.

[Some guy]

I don't have the receipt but I have the warranty card. Oakley Thailand website does not give an address.

[VocalNeal]

OK It says you have to take them back to the place you purchased them.

 

There will be a cost to you. How badly you need them fixed vs buying new is up to you.

[ballpoint]

Unless you can prove that they broke through a defect, and not "misuse", then I doubt if any Oakley location would repair or replace them under warranty.  

[Kwasaki]

51 minutes ago, Some guy said:

I don't have the receipt but I have the warranty card. Oakley Thailand website does not give an address.

You will have to pay to get them fixed proof of purchase is required.

[newatthis]

Oakley (Thailand) Co., Ltd.

Website

Directions

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4.47 Google reviews

 

 

Point of interest

Known retail chain for its sporty sunglasses also stocks goggles, apparel & accessories.

 

Address : Oakley (Thailand) Co., Ltd. No. 1, Moo 3, Samrong Subdistrict, Phra Pradaeng Samut Prakan 10130

 

 

Hours :

Open now ·

 

 

 

 

Phone : 02 743 5151

[ballpoint]

From the Oakley Thailand English language site:

WHAT IS OAKLEY'S EYEWEAR WARRANTY?

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects in material and workmanship. Warranty is only valid with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date.

WHAT IS COVERED BY WARRANTY (examples):

• Delamination and/or peeling of sun lens coating
• Bubbles or imperfections in lens coating
• Premature flaking or deterioration of frame coating
• Soldering defects of temple hinges and/or barrels

WHAT IS NOT COVERED BY WARRANTY (examples):

• Normal wear and tear (scratches or pit marks on sun lenses)
• Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
• Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc.)
• Unauthorized modifications or repairs Loss of eyewear
• Installation of non-Oakley lenses

https://th.oakley.com/en/support/Warranty

[HAKAPALITA]

Oakley.?. i thought it was to be about some fine old English Beer, not a pair of specticles

[CharlieH]

" Any damages caused by accident, abuse, neglect, shock, improper use or storage of product "

 

there is the escape clause if ever I saw one, that would be impossible to either prove or dis-prove (imho)

[lannarebirth]

Buy Vuarnets next time. Unless you're one of those shaved skull guys or a cop, where it's part of the uniform.

[SteveK]

I need some sunglasses. Now there is no way I will buy Oakleys. Thanks for the info.