Some guy Posted February 15, 2019 Share Posted February 15, 2019 I bought a pair of Oakleys less than 2 years ago (the warranty period is 2 years). They broke at the hinge. This is covered according to the English language warranty on the physical warranty card and Oakley Thailand website. No Oakleys dealers including their own store will honor the warranty. They say the Thai langue version of the warranty says only the lenses are covered. I went to the dealers with my Thai wife so there was no language difficulty. Oakley Thailand website does not have any contact us info but they do have social media links. I sent them and Oakleys main international email address this complaint with picks weeks ago and they have not replied. I have always bought Oakleys and I still would in countries where there is only 1 version of the warranty and they honor it, but not Oakley Thailand. Link to comment Share on other sites More sharing options...
VocalNeal Posted February 15, 2019 Share Posted February 15, 2019 Do you have the receipt? Stick them in an envelope and send them back to Oakley Headquarters. 1 Link to comment Share on other sites More sharing options...
Some guy Posted February 15, 2019 Author Share Posted February 15, 2019 I don't have the receipt but I have the warranty card. Oakley Thailand website does not give an address. Link to comment Share on other sites More sharing options...
VocalNeal Posted February 15, 2019 Share Posted February 15, 2019 (edited) OK It says you have to take them back to the place you purchased them. There will be a cost to you. How badly you need them fixed vs buying new is up to you. Edited February 15, 2019 by VocalNeal Link to comment Share on other sites More sharing options...
ballpoint Posted February 15, 2019 Share Posted February 15, 2019 Unless you can prove that they broke through a defect, and not "misuse", then I doubt if any Oakley location would repair or replace them under warranty. 1 1 Link to comment Share on other sites More sharing options...
Kwasaki Posted February 15, 2019 Share Posted February 15, 2019 51 minutes ago, Some guy said: I don't have the receipt but I have the warranty card. Oakley Thailand website does not give an address. You will have to pay to get them fixed proof of purchase is required. Link to comment Share on other sites More sharing options...
newatthis Posted February 15, 2019 Share Posted February 15, 2019 Oakley (Thailand) Co., Ltd. Website Directions Save 4.47 Google reviews Point of interest Known retail chain for its sporty sunglasses also stocks goggles, apparel & accessories. Address : Oakley (Thailand) Co., Ltd. No. 1, Moo 3, Samrong Subdistrict, Phra Pradaeng Samut Prakan 10130 Hours : Open now · Phone : 02 743 5151 Link to comment Share on other sites More sharing options...
ballpoint Posted February 15, 2019 Share Posted February 15, 2019 From the Oakley Thailand English language site: WHAT IS OAKLEY'S EYEWEAR WARRANTY? Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects in material and workmanship. Warranty is only valid with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. WHAT IS COVERED BY WARRANTY (examples): Delamination and/or peeling of sun lens coating Bubbles or imperfections in lens coating Premature flaking or deterioration of frame coating Soldering defects of temple hinges and/or barrels WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses) Any damages caused by accident, abuse, neglect, shock, improper use or storage of product Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc.) Unauthorized modifications or repairs Loss of eyewear Installation of non-Oakley lenses https://th.oakley.com/en/support/Warranty Link to comment Share on other sites More sharing options...
HAKAPALITA Posted February 15, 2019 Share Posted February 15, 2019 Oakley.?. i thought it was to be about some fine old English Beer, not a pair of specticles Link to comment Share on other sites More sharing options...
CharlieH Posted February 15, 2019 Share Posted February 15, 2019 " Any damages caused by accident, abuse, neglect, shock, improper use or storage of product " there is the escape clause if ever I saw one, that would be impossible to either prove or dis-prove (imho) Link to comment Share on other sites More sharing options...
lannarebirth Posted February 15, 2019 Share Posted February 15, 2019 Buy Vuarnets next time. Unless you're one of those shaved skull guys or a cop, where it's part of the uniform. Link to comment Share on other sites More sharing options...
SteveK Posted February 15, 2019 Share Posted February 15, 2019 I need some sunglasses. Now there is no way I will buy Oakleys. Thanks for the info. Link to comment Share on other sites More sharing options...
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