Wanted - Technical Support/help Desk Team Leader

[tonyj]

TECHNICAL SUPPORT TEAM LEADER

JOB RESPONSIBILITIES

• To manager technical support / help desk team

• Provide tier one support for corporate clients using our proprietary application.

• Ensure that ticketing software and contact center software are properly configured to maximize quality of customer service

• Responsible for the design and distribution of daily, weekly and monthly reports which apprise senior IT management of call center statistics

• Maintain knowledge base to ensure help desk calls are as efficient as possible.

• Hire and coach/train the IT personnel that will report to this position. Mentor team members on technical issues as well as customer service skills.

QUALIFICATIONS

• Bachelor degree in IT

• At least 3 years experience as help desk team leader

• Experience using and maintaining help desk ticketing system and contact center software

• Must have excellent communication skills

• Must be Fluent in English

• Hard working, independent and a good team player with minimal supervision.

• Ability to manage multiple projects, while maintaining focus on quality and deadlines

• Experience with Microsoft XP and desktop applications

Interested person, please submit your full application in English along with detailed resume, expected salary and recent photo to

Net Niche Software Company Limited

25th Floor, Silom Complex Office Tower

191 Silom Road, Bangkok 10500

Telephone: 0-2632-1280 ext. 296 Fax : 02-632-1271-3

E-mail : [email protected]